017-355 5725

Established 2013 · On-demand and scoped IT support

IT Support Company in Malaysia for On-Site and Remote Business Help

TechFix is a Sunway-based IT support company serving Malaysian SMEs, offices and schools, with remote help and on-site visits in Kuala Lumpur and Selangor. Get on-demand help for a defined user, device, Microsoft 365 or network incident. Recurring outsourced helpdesk belongs to Managed IT Services, and scheduled device upkeep to a device maintenance contract; server administration belongs to Server Support; office builds belong to Business IT Infrastructure Projects.

  • A documented inventory of users, devices, locations and critical systems
  • A support model separating included work, project work and exclusions
  • Named escalation, access and reporting requirements before quotation
Request an IT support assessmentWhatsApp 012-7707120
01

A documented inventory of users, devices, locations and critical systems

02

A support model separating included work, project work and exclusions

03

Named escalation, access and reporting requirements before quotation

Scope and process

What to assess before the work starts.

01

Support scope built around your business

This service handles a defined support problem remotely or on-site. It does not duplicate a recurring outsourced IT contract or ongoing server administration.

  • User, laptop, desktop, printer and common business-application support
  • Microsoft 365, email, identity and account-access troubleshooting
  • Office network, Wi-Fi, firewall and shared-resource support requirements
  • Remote support versus scheduled or incident-led on-site attendance
  • Third-party vendor coordination where responsibility is agreed in writing

02

No IT person? We become the IT team your HR and Admin lean on

Most 20–80 person offices we assess have no in-house IT — HR or Admin ends up tracking laptops, preparing new joiners and chasing repairs. That work moves to TechFix under one monthly scope.

  • An IT asset register: every laptop, monitor and peripheral, and who it is assigned to
  • Onboarding — laptops prepared, accounts and access set up, delivered before the new hire's start date
  • Offboarding — asset return, access removal and device reset recorded against the register
  • Remote troubleshooting for Windows, macOS, Microsoft 365 and connected peripherals
  • Ad-hoc onsite visits in Kuala Lumpur and Selangor when a remote fix is not enough
  • Preventive maintenance, battery and lifecycle tracking, and a monthly asset and support report

03

What recurring IT support costs

Recurring support is priced per user per month under Managed IT Services. These are published starting rates; the accepted scope confirms the final figure.

  • Support — RM99 per user per month, minimum RM1,500; onsite work quoted separately
  • Managed — RM149 per user per month, minimum RM3,500; 4 onsite hours included monthly
  • Managed Plus — RM199 per user per month, minimum RM5,000; 8 onsite hours included monthly
  • One-time onboarding at RM100 per device (minimum RM2,500), waived on an annual prepaid term
  • Hardware, parts, licences, cabling and migration projects are quoted before any work starts

04

Choose the right commercial model

A one-off issue, a recurring support requirement and a migration project should not be sold as the same service.

  • On-demand support for a defined incident or task
  • Recurring support for an agreed user, device and location scope
  • Separate project quotation for migrations, installations and major changes
  • Response targets apply only when written into the accepted service scope
  • Licences, hardware, travel and third-party costs are identified before approval

05

What TechFix needs to assess

Better qualification produces a more useful proposal and prevents vague promises.

  • Company location, operating hours and preferred support window
  • Approximate user and device count, including remote staff
  • Current Microsoft 365, server, network and security environment
  • Recurring pain points, active incidents and business-critical systems
  • Existing IT provider, documentation, administrator access and renewal dates

Ready to turn this scope into a practical next step?

Send the essentials now; TechFix will review them before confirming feasibility or price.

Request an IT support assessment

Scope boundaries before quotation

Assessment confirms compatibility, delivery ownership, timing, dependencies and price.

  • • Established 2013 describes company history; it is not a guarantee of a particular result.
  • • No universal 24/7, same-day or 15-minute response promise is advertised.
  • • Coverage, service hours, response targets and escalation authority require an accepted scope.
  • • Unsupported systems, missing access, vendor delays and project work may require separate approval.

Qualification form

Request an IT support assessment

Tell us enough to scope the next step. We review the request before confirming price, feasibility, dates or service targets. Expect an initial response within one business day; complex scopes may need a follow-up call or site assessment.

Call 017-3555725

By submitting, you acknowledge that TechFix may use these details to assess and respond to this enquiry. Do not include passwords, access keys or sensitive personal data.

Frequently asked questions

Do you provide IT support throughout Malaysia?

Remote support can be assessed for Malaysian businesses. On-site availability depends on location, scheduling, access and the accepted scope.

Is support available 24/7?

No universal 24/7 commitment is advertised. Required coverage hours and response targets are assessed and must be stated in the accepted proposal.

How much does business IT support cost?

One-off incidents are quoted per job. Recurring support starts at RM99 per user per month (minimum RM1,500); the Managed plan is RM149 per user per month (minimum RM3,500) with 4 onsite hours included, and Managed Plus is RM199 per user per month (minimum RM5,000) with 8. The accepted scope confirms the final price.

We don't have an IT person — who handles new joiners and leavers?

TechFix can own it: laptop preparation, account and access setup before the start date, and asset return and access removal when someone leaves, all recorded in your IT asset register.

Can you replace our current IT provider?

Yes, subject to a transition assessment covering documentation, administrator access, licences, open incidents, vendor ownership and handover risks.

Related business services

Managed IT Services — recurring helpdeskBusiness IT Infrastructure ProjectsServer SupportOffice NetworkingSME CybersecurityWork-From-Home Device Support