Instalment plans for eligible final invoices Available from RM300; minimum and tenure vary by bank and invoice amount.— from RM300, subject to bank eligibility.
Remote-first help desk for your staff
A remote-first help desk for your staff: requests come in by email or WhatsApp, are logged, fixed over a remote session where possible and escalated to an onsite visit when a device needs hands. The help desk runs during business hours, Monday to Friday, 9am to 6pm. Service levels apply only as agreed in a written contract. New to the idea? Read how an outsourced IT help desk works.
Last updated: 2 October 2026
One place for staff to report an IT problem
Remote fixes first, with onsite escalation when needed
Service levels written into your contract, not promised on a web page
Scope and process
01
Staff contact the help desk by email or WhatsApp, and each request is logged with who, what and when.
02
Most account, email, software and settings problems can be handled over a remote session.
03
When a fault needs hands, the request is escalated to a scheduled technician visit.
04
The help desk is staffed Monday to Friday, 9am to 6pm. Response times are set in your contract.
05
Repeat problems only show up if requests are recorded, so the help desk keeps a history of what happened.
06
The help desk handles staff requests. Managed IT adds scheduled upkeep and published per-user plans.
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Tell us enough to scope the next step. We review the request before confirming price, feasibility, dates or service targets. Expect an initial response within one business day; complex scopes may need a follow-up call or site assessment.
Call 017-3555725By email or WhatsApp. Each request is logged, handled remotely where possible and escalated to an onsite visit when a device needs hands.
Monday to Friday, 9am to 6pm. TechFix does not offer a 24/7, weekend or after-hours help desk.
Response and resolution targets apply only as agreed in a written contract. No response time is promised on this page.
Pricing is quoted in writing after an assessment of your users, devices and the support you need. Published per-user rates for the Managed IT plans are on the Managed IT page.
The help desk answers staff requests. Managed IT is a recurring plan that adds scheduled upkeep and published per-user rates; the help desk can sit inside it.
Yes, when a remote fix is not enough. Onsite visits are scheduled, scoped and priced in writing.
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