Frequently Asked Questions

We repair MacBooks, Windows laptops (Dell, HP, Lenovo, ASUS, etc.), Microsoft Surface, iPads, iPhones, Apple Watches, and provide IT support for businesses.

Our walk-in service center is at Sunway Geo Avenue. We also offer pickup and delivery for Cyberjaya and certain Klang Valley areas.

Sunway: Monday to Friday, 10am to 7pm (closed weekends). Cyberjaya: permanently closed. Please use our Sunway outlet or courier service. Online bookings are available 24/7.

Most repairs are completed same day, typically within 1-3 hours. Complex repairs like logic board micro-soldering may take 2-3 days. We'll provide an estimated completion time when you drop off your device.

Yes! All repairs come with our comprehensive 90-day warranty covering both parts and workmanship. The warranty doesn't cover new physical damage or liquid damage that occurs after the repair.

If we determine your device is beyond economical repair, there's absolutely no charge for the diagnosis. We'll explain the issue thoroughly and provide recommendations for your next steps.

We use high-quality, OEM-equivalent parts for all repairs. For Apple devices, we source parts that match or exceed original specifications. All parts are tested and come with warranty coverage.

Repair costs vary by device model and the specific issue. No deposit needed. Free to book. We quote the exact amount once the technician completes the diagnosis.

No deposit needed. Free to book. Pay only when you collect your device after diagnosis. If you cancel after diagnosis, a diagnostic fee may apply depending on the device and work already completed.

We accept cash, credit/debit cards (Visa, Mastercard, Amex), bank transfer, Touch 'n Go eWallet, GrabPay, and we offer corporate invoicing with NET30 terms for business clients.

We take data privacy extremely seriously. Our technicians only access your device as minimally required for the repair. We strongly recommend backing up your data before any repair service.

Yes, we offer professional backup and storage assessment for devices with storage failures, liquid damage, or accidental deletion. Success rate depends on the type and extent of damage. Assessment fee RM100–150, waived when you proceed.

Yes! We provide corporate accounts with priority service, monthly invoicing (NET30 terms), dedicated account management, and volume discounts. Contact us to set up your business account.

Absolutely. We offer comprehensive managed IT services including help desk support, network management, cybersecurity, cloud solutions, and hardware procurement. See our Business IT Support page for full details.