Frequently Asked Questions

We repair MacBooks, Windows laptops (Dell, HP, Lenovo, ASUS, etc.), Microsoft Surface, iPads, iPhones, Apple Watches, and provide IT support for businesses.

Our walk-in service center is at Sunway Geo Avenue. Not near Sunway? Courier your device to us — we'll courier it back to you free.

Sunway: Monday to Friday, 9am to 6pm (closed Saturday and Sunday). Cyberjaya: permanently closed. Please use our Sunway outlet or courier service. Online bookings are available 24/7.

Most repairs are completed same day, typically within 1-3 hours. Complex repairs like logic board micro-soldering may take 2-3 days. We'll provide an estimated completion time when you drop off your device.

Yes! All repairs come with our comprehensive 90-Day Warranty covering both parts and workmanship. The warranty doesn't cover new physical damage or liquid damage that occurs after the repair.

If we can't repair your device, you pay nothing under our No Fix No Fee policy. If it can be repaired but you decide not to go ahead, the diagnostic fee applies. Either way, we explain the issue thoroughly and provide recommendations for your next steps.

We use high-quality, OEM-equivalent parts for all repairs. For Apple devices, we source parts that match or exceed original specifications. All parts are tested and come with warranty coverage.

Repair costs vary by device model and the specific issue. No deposit needed. Free to book. We quote the exact amount once the technician completes the diagnosis.

No deposit needed. Free to book. Pay only when you collect your device after diagnosis. If you cancel after diagnosis, a diagnostic fee may apply depending on the device and work already completed.

We accept cash, credit/debit cards (Visa, Mastercard, Amex), bank transfer, Touch 'n Go eWallet, GrabPay, and we offer corporate invoicing with NET30 terms for business clients.

We take data privacy extremely seriously. Our technicians only access your device as minimally required for the repair. We strongly recommend backing up your data before any repair service.

No, we do not offer data recovery. Backing up your data before repair is your responsibility, and we are happy to advise on how to back up. If your storage has failed and the data matters, we will tell you plainly so you can consult a data recovery specialist before any repair is done.

Yes! We provide corporate accounts with priority service, monthly invoicing (NET30 terms), and dedicated account management. Contact us to set up your business account.

Absolutely. We offer comprehensive managed IT services including help desk support, network management, cybersecurity, cloud solutions, and hardware procurement. See our Business IT Support page for full details.