Question 1

What devices do you repair?

Accepted Answer

We repair MacBooks, Windows laptops (Dell, HP, Lenovo, ASUS, etc.), Microsoft Surface, iPads, iPhones, Apple Watches, and provide IT support for businesses.

Question 2

Where are you located?

Accepted Answer

Our walk-in service center is at Sunway Geo Avenue, Bandar Sunway. The Cyberjaya outlet is permanently closed. We offer free courier pickup and delivery across Klang Valley.

Question 3

What are your operating hours?

Accepted Answer

Sunway: Monday to Friday, 10am to 7pm (closed weekends and public holidays). Online bookings are available 24/7.

Question 4

How long does a repair take?

Accepted Answer

Most repairs are completed same day, typically within 1-3 hours. Complex repairs like logic board micro-soldering may take 2-3 days. We'll provide an estimated completion time when you drop off your device.

Question 5

Do you offer warranty on repairs?

Accepted Answer

Yes! All repairs come with our comprehensive 90-day warranty covering both parts and workmanship. The warranty doesn't cover new physical damage or liquid damage that occurs after the repair.

Question 6

What if my device can't be repaired?

Accepted Answer

If we determine your device is beyond economical repair, there's absolutely no charge for the diagnosis. We'll explain the issue thoroughly and provide recommendations for your next steps.

Question 7

Do you use original parts?

Accepted Answer

We use high-quality, OEM-equivalent parts for all repairs. For Apple devices, we source parts that match or exceed original specifications. All parts are tested and come with warranty coverage.

Question 8

How much does a repair cost?

Accepted Answer

Repair costs vary by device model and the specific issue. We provide completely expert diagnosis and a transparent, detailed quote before any work begins. No hidden fees, ever.

Question 9

Is diagnosis free?

Accepted Answer

Yes, diagnostic inspection is completely free for most repairs. We'll thoroughly examine your device, identify all issues, and provide a detailed quote with no obligation to proceed.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, credit/debit cards (Visa, Mastercard, Amex), bank transfer, Touch 'n Go eWallet, GrabPay, and we offer corporate invoicing with NET30 terms for business clients.

Question 11

Is my data safe during repair?

Accepted Answer

We take data privacy extremely seriously. Our technicians only access your device as minimally required for the repair. We strongly recommend backing up your data before any repair service.

Question 12

Can you recover my data?

Accepted Answer

Yes, we offer professional backup and storage assessment for devices with storage failures, liquid damage, or accidental deletion. Success rate depends on the type and extent of damage. Free assessment included.

Question 13

Do you offer corporate accounts?

Accepted Answer

Yes! We provide corporate accounts with priority service, monthly invoicing (NET30 terms), dedicated account management, and volume discounts. Contact us to set up your business account.

Question 14

Do you provide IT support for businesses?

Accepted Answer

Absolutely. We offer comprehensive managed IT services including help desk support, network management, cybersecurity, cloud solutions, and hardware procurement. See our Business IT Support page for full details.

Question 15

What networking services do you offer?

Accepted Answer

We provide complete office networking solutions including structured cabling (Cat6A/Cat7), enterprise WiFi 6E deployment, network security implementation, server infrastructure, cloud connectivity, and 24/7 monitoring.

Question 16

Do you offer site assessments?

Accepted Answer

Yes! We provide free on-site assessments for all networking projects. Our engineers will survey your space, document requirements, and provide a detailed proposal with transparent pricing.

Question 17

How long does a typical network installation take?

Accepted Answer

Small office setups (under 50 users) typically take 3-5 business days. Medium offices take 1-2 weeks. Large enterprise deployments are project-based. We can work after hours to minimize business disruption.

Question 18

What certifications do your engineers have?

Accepted Answer

Our network engineers hold certifications including CCNA, CCNP, Fortinet NSE, Aruba ACMP, and VMware VCP. We're also certified partners with Cisco, Ubiquiti, Aruba, and Fortinet.

Question 19

Do you provide ongoing network support?

Accepted Answer

Yes, we offer managed network services with 24/7 monitoring, proactive maintenance, and rapid response SLAs. Plans include Essential (business hours), Professional (extended hours), and Enterprise (24/7 coverage).

Question 20

What warranty do you provide on networking installations?

Accepted Answer

All structured cabling comes with a 25-year warranty. Equipment carries manufacturer warranty plus our installation warranty. We provide comprehensive documentation and cable test certifications.

Question 21

What types of servers do you support?

Accepted Answer

We support physical servers (Dell, HP, Lenovo, custom builds), virtual environments (VMware, Hyper-V), and cloud servers (AWS, Azure, Google Cloud). We also manage hybrid cloud infrastructures.

Question 22

What is your response time for server issues?

Accepted Answer

Our Enterprise plan guarantees 15-minute response for critical issues, 24/7/365. Professional plan offers 2-hour response during extended hours. Essential plan provides 4-hour response during business hours.

Question 23

Do you offer server monitoring?

Accepted Answer

Yes, all support plans include proactive monitoring. We track uptime, performance, disk health, security events, and more. Issues are often detected and resolved before they impact your business.

Question 24

Can you help with disaster recovery?

Accepted Answer

Absolutely. We design and implement comprehensive backup and disaster recovery solutions. This includes backup strategies, DR planning, failover testing, and RTO/RPO optimization for your business needs.

Question 25

Do you provide database administration?

Accepted Answer

Yes, we offer professional DBA services for MySQL, PostgreSQL, SQL Server, MongoDB, and Oracle. Services include performance optimization, backup & recovery, replication setup, and security audits.

Question 26

What security services do you offer for servers?

Accepted Answer

We provide enterprise-grade security including vulnerability assessments, penetration testing, compliance audits (PDPA, ISO 27001), firewall management, and incident response. Every server is designed with zero-trust principles.

Frequently Asked Questions

General

What devices do you repair?

Where are you located?

What are your operating hours?

Repairs

How long does a repair take?

Do you offer warranty on repairs?

What if my device can't be repaired?

Do you use original parts?

Pricing

How much does a repair cost?

What are your diagnostic and booking fees?

What payment methods do you accept?

Data & Privacy

Is my data safe during repair?

Can you recover my data?

Business Services

Do you offer corporate accounts?

Do you provide IT support for businesses?

Still Have Questions?

Quick Links

Frequently Asked Questions

General

What devices do you repair?

Where are you located?

What are your operating hours?

Repairs

How long does a repair take?

Do you offer warranty on repairs?

What if my device can't be repaired?

Do you use original parts?

Pricing

How much does a repair cost?

What are your diagnostic and booking fees?

What payment methods do you accept?

Data & Privacy

Is my data safe during repair?

Can you recover my data?

Business Services

Do you offer corporate accounts?

Do you provide IT support for businesses?

Still Have Questions?

Quick Links