Case Studies: Real Repairs,
Real Results

Sunway Esports Cafe — 95% Console Uptime Across 50 PS5 & Xbox Units

Malaysia's largest esports cafe in Sunway was losing revenue to frequent PS5 and Xbox console breakdowns. TechFix put in place a monthly maintenance contract with priority SLA and spare unit rotation, reducing repair costs by 40% and achieving 95% console uptime within 3 months.

Healthcare Clinic IT Overhaul — 15 Devices Repaired, Secured & Compliant in 4 Days

Private medical clinic avoids RM 75,000 replacement bill and PDPA compliance risk

A private medical clinic in Petaling Jaya was facing cascading hardware failures across 15 devices — Surface Pro 9s, HP EliteBooks, and iPad Pros — used to access their patient record system, causing daily downtime that disrupted patient care. TechFix completed a priority batch repair covering screen replacements, battery overhauls, keyboard fixes, and a full security audit with PDPA-compliant OS updates and antivirus deployment across all 15 devices in 4 working days, at RM 8,500 total versus a RM 75,000 replacement cost.

Cyberjaya Fintech Startup — Complete IT Infrastructure for 30-Person Office in 5 Days

A fintech startup in Cyberjaya needed a fully operational IT infrastructure — networking, 30 workstations, and enterprise security — for their new office in under a week. TechFix designed and deployed the entire setup in 5 days. Six months on: zero security incidents.

MacBook Pro 2017 Butterfly Keyboard Replacement - Covered by Extended Program

Free keyboard replacement under Apple's Keyboard Service Program

Rachel's MacBook Pro 2017 had the notorious butterfly keyboard issues with sticky and unresponsive keys. We replaced the entire top case (keyboard + battery + trackpad) completely free under Apple's Keyboard Service Program, saving her RM 2,100.

MacBook Air 2018 Won't Charge - USB-C Port Repair Saved RM 2,100

Logic board level USB-C charging port replacement

Daniel's MacBook Air completely stopped charging after a charging cable incident. We performed precision micro-soldering to replace the damaged USB-C port on the logic board, restoring full charging capability for RM 680 - vs RM 2,780 for a new logic board.

Surface Laptop 4 Dangerous Battery Swelling - Emergency Same-Day Repair

Swollen battery removed and replaced before causing permanent damage

Lisa's Surface Laptop 4 battery swelled dangerously, lifting the keyboard and trackpad. We performed emergency same-day battery replacement, preventing screen damage and safety hazards for RM 649 - vs Microsoft's RM 1,380 quote with week-long wait.

Emergency Battery Replacement for Swollen MacBook Pro 2019

Same-day battery replacement prevented trackpad damage

David's MacBook Pro 2019 had a dangerously swollen battery that was pushing up the trackpad. We performed an emergency same-day battery replacement with an original battery, preventing further damage and restoring full functionality.

Surface Pro 7 Won't Power On - Logic Board Micro-Soldering Saved RM 2,200

Power management IC replaced, Surface fully restored

Victor's Surface Pro 7 completely died with no power or charging response. We diagnosed failed power management IC and performed precision micro-soldering repair, restoring full functionality for RM 749 vs Microsoft's RM 2,950 logic board replacement.

Surface Pro 8 Cracked Screen Replacement - PixelSense Display Restored

Touch and pen functionality fully restored with premium display

Benjamin's Surface Pro 8 slipped from his desk, shattering the PixelSense display. We replaced the entire screen assembly including touch digitizer and Surface Pen support, restoring full functionality for RM 1,199 - much cheaper than Microsoft's RM 2,480 quote.

ASUS ROG Strix G15 Overheating - Thermal Repaste & Cleaning

Esports player's ROG Strix G15 thermal throttling during tournaments. CPU hitting 98°C, GPU 92°C. Complete thermal system overhaul with liquid metal application dropped temps by 28°C.

MacBook Pro 2020 M1 Logic Board Recovery After Coffee Spill

Critical water damage repair completed in 48 hours

When Sarah's MacBook Pro stopped working after a coffee spill during a crucial client presentation, we performed a complete logic board cleaning and repair, recovering 100% functionality and all her data within 48 hours.

MacBook Pro 2014 Complete Refurbishment - Restored to Like-New Condition

Full restoration: battery, SSD, screen, keyboard, deep cleaning

Thomas's heavily used MacBook Pro 2014 was slow, worn, and barely functional. We performed a complete refurbishment including new battery, SSD upgrade, screen replacement, keyboard cleaning, and professional deep clean - transforming it into a like-new laptop for RM 1,850 vs RM 7,999 for a new MacBook.

iPad Pro 12.9" Cracked Screen & Digitizer Replacement

Architect dropped iPad Pro 12.9" with Apple Pencil attached. Shattered Liquid Retina display replaced with original parts in 2 hours while customer waited at our Sunway location.

PlayStation 5 HDMI Port Repair - No Signal to TV

PS5 HDMI port damaged after yanking cable. No display signal, console turns on but TV shows 'No Signal'. Micro-soldering repair replaced damaged HDMI port and restored 4K120Hz output.

Razer Blade 15 GPU Failure - BGA Reballing Repair

Content creator's Razer Blade RTX 3070 died - no display output. BGA reballing of GPU chip restored graphics. Complex micro-soldering repair saved RM 8,000 motherboard replacement.

iPad Mini 6 Battery Swelling - Urgent Replacement

Teacher's iPad Mini 6 screen lifting from swollen battery. Emergency same-day replacement prevented potential fire hazard. Device cooling issue resolved, battery health restored to 100%.

Nintendo Switch OLED Liquid Damage Recovery

Switch OLED fell in bathtub - completely dead. Ultrasonic cleaning, component-level repair, and NAND chip preservation recovered device and saved all game saves including 300+ hours Animal Crossing island.

iPad Pro 11" Water Damage - Logic Board Repair

Photographer's iPad Pro 11" fell in swimming pool. Extensive water damage with corrosion on logic board. Ultrasonic cleaning, micro-soldering repairs, and component replacement saved RM 4,200 device.

International School Subang Jaya — 200+ Laptops Repaired Before New Semester

An international school in Subang Jaya needed 200+ Chromebooks and MacBooks repaired within 12 days before the new semester. TechFix deployed an onsite team, set up a triage and batch repair system, and returned 195 fully functional devices — a 98% success rate — with 3 days to spare.

British International School - 45 MacBook Fleet Emergency Repair

British International School KL faced mass MacBook battery swelling crisis before exam season. Emergency 3-day repair operation replaced 45 swollen batteries across MacBook Air and Pro units, ensuring zero disruption to student assessments.

Surface Laptop 4 SSD Upgrade - 256GB to 1TB for Video Editing

4x storage capacity with complete data migration

Ryan's Surface Laptop 4 constantly ran out of space for video editing projects. We upgraded from 256GB to 1TB SSD with complete Windows and data migration, quadrupling his storage for RM 749 - much cheaper than buying a new Surface Laptop.

MacBook Air M2 Cracked Screen Replacement - Student Saved RM 1,400

Affordable original Retina display replacement for students

Engineering student Marcus dropped his brand-new MacBook Air M2, cracking the Retina display. We replaced it with a high-quality replacement display assembly for RM 1,280 - saving him RM 1,400 vs Apple's official RM 2,680 quote.

Surface Go 3 Water Damage - 100% Recovery with Ultrasonic Cleaning

Complete liquid damage restoration within 24 hours of spill

Patricia's Surface Go 3 suffered water damage during a rain-soaked commute. We performed emergency ultrasonic cleaning and corrosion treatment, achieving 100% functionality recovery for RM 399 - preventing permanent damage and saving the device.

MacBook Air M1 Speaker Crackling Fixed - Crystal Clear Audio Restored

Distorted audio and crackling speakers repaired in 90 minutes

Amy's MacBook Air M1 had severe speaker crackling and distortion making music, videos, and calls unbearable. We diagnosed faulty speakers and replaced both left and right speakers, restoring crystal-clear audio for RM 380 vs RM 1,680 Apple quoted for top case replacement.

MacBook Pro 2015 SSD Upgrade: 512GB to 2TB for Video Editing

Quadrupled storage capacity for professional video editor

Video editor Jason needed more storage for his 4K video projects. We upgraded his MacBook Pro 2015 from 512GB to 2TB NVMe SSD, giving him 4x the storage for RM 980 - much cheaper than buying a new MacBook.

MacBook Pro 2016 Trackpad Not Clicking - Fixed in 2 Hours

Force Touch trackpad calibration and cable replacement

Emily's MacBook Pro trackpad stopped clicking after liquid exposure. We cleaned the internal components, replaced the trackpad cable, and recalibrated the Force Touch sensor - restoring full functionality in just 2 hours for RM 320.

Surface Laptop 5 Coffee Spill - Keyboard Deck Replaced in 3 Days

Complete keyboard and Alcantara fabric refresh after liquid damage

Karen spilled coffee on her Surface Laptop 5, destroying the keyboard and staining the Alcantara fabric. We replaced the entire top case assembly including keyboard and fresh Alcantara palm rest for RM 899 - half of Microsoft's RM 1,880 quote.

iPad Air 4 Charging Port Replacement - Won't Charge

Student's iPad Air 4 stopped charging after using non-Apple cable. Corroded Lightning port replaced with original part. Data preserved, charging restored to full 30W USB-C PD speed.

MSI GE76 Raider Liquid Spill - Keyboard Replacement

Energy drink spilled on MSI GE76 RGB keyboard. Sticky keys, LED malfunction, and corrosion risk. Full per-key RGB keyboard replaced with original MSI SteelSeries mechanical deck.

Lenovo Legion 5 Pro RAM Upgrade - 16GB to 32GB

Streamer's Legion 5 Pro stuttering during multi-tasking (OBS + game + Discord). Upgraded from 16GB to 32GB DDR4-3200 RAM. Eliminated stuttering, enabled smooth 1080p60 streaming.

iPad (8th Gen) Home Button & Touch ID Repair

Student's iPad home button physically broken after drop. Custom Touch ID flex cable repair preserved biometric authentication. Cheaper than Apple's whole-unit replacement policy.

Alienware M15 R6 Hinge Repair - Broken Screen Mount

Alienware M15 R6 hinge broke from chassis, damaging screen bezel and ribbon cables. Complex structural repair with JB Weld reinforcement and cable replacement restored laptop.