CS-008
Complex Repair
Featured Case
macbook→MacBook Pro 15-inch 2014 (Retina)

MacBook Pro 2014 Complete Refurbishment - Restored to Like-New Condition

Full restoration: battery, SSD, screen, keyboard, deep cleaning

Thomas's heavily used MacBook Pro 2014 was slow, worn, and barely functional. We performed a complete refurbishment including new battery, SSD upgrade, screen replacement, keyboard cleaning, and professional deep clean - transforming it into a like-new laptop for RM 1,850 vs RM 7,999 for a new MacBook.

Petaling Jaya
•
10 November 2024
Repair Cost
RM 1,850
RM 6,149 saved vs new MacBook Pro (RM 7,999)
Turnaround
2 days
20 hours (actual work time over 2 days)
Warranty
1 year on battery, 5 years on SSD, 6 months on display, 90 days on labor

The Transformation

Before & After Results

Before Repair

Thomas, a small business owner in Petaling Jaya, had been using his MacBook Pro 2014 for 9 years daily. The laptop was in rough shape: battery health at 58% with only 2 hours runtime, 256GB SSD 95% full and failing, cracked screen in the corner, sticky keyboard keys from years of use, fan making loud grinding noises, and the entire chassis covered in grime. The MacBook took 5 minutes to boot and froze constantly. He was considering buying a new MacBook Pro for RM 7,999 but wanted to explore if his trusty laptop could be saved, as it had sentimental value and all the ports he needed.

Battery health 58% - only 2 hours runtime

256GB SSD 95% full and showing SMART warnings

Cracked screen in lower right corner

Sticky keyboard keys (W, E, R, spacebar)

Fan making loud grinding noise constantly

Boot time 5+ minutes, frequent freezing

Grimy chassis with years of dirt buildup

Thermal throttling from dried thermal paste

Overall sluggish performance

After Repair

We proposed a complete refurbishment package - essentially rebuilding the MacBook from the inside out. The comprehensive service included: (1) New genuine battery installation, (2) 1TB SSD upgrade with complete data migration, (3) Retina display replacement for the cracked screen, (4) Full keyboard deep cleaning and key lubrication, (5) Fan replacement and thermal paste reapplication, (6) Logic board ultrasonic cleaning, (7) Professional chassis deep clean and polish, (8) All ports cleaned and tested, (9) Fresh macOS installation with data migration. The entire process took 2 days with the laptop completely disassembled, cleaned, upgraded, and reassembled with care.

Brand new battery - 8+ hours runtime at 100% health

1TB Samsung SSD - 4x storage, blazing fast

Perfect Retina display with zero cracks

Deep cleaned keyboard - every key perfect

New silent fan with fresh thermal paste

Boot time under 15 seconds

Professionally cleaned and polished chassis

All ports cleaned and fully functional

macOS optimized and running perfectly

Feels and performs like a new MacBook

Professional RepairPerfect Results

Repair Process

Step-by-Step Timeline

Step 1

Comprehensive Assessment

Detailed inspection of all components, diagnostics, and creation of refurbishment checklist

1 hour
1
Step 2

Complete Data Backup

Full Time Machine backup to external drive before any work begins

2 hours
2
Step 3

Full Disassembly

Complete teardown of MacBook - every component removed and documented

1.5 hours
3
Step 4

Logic Board Deep Clean

Ultrasonic cleaning of logic board to remove 9 years of dust and grime

2 hours
4
Step 5

Component Replacements

Install new battery, 1TB SSD, screen, and fan with precision

3 hours
5
Step 6

Thermal System Refresh

New thermal paste application, heat sink cleaning, and cooling optimization

45 minutes
6
Step 7

Keyboard Deep Clean

Individual key cleaning, lubrication, and mechanism inspection

1.5 hours
7
Step 8

Chassis Restoration

Professional cleaning and polishing of aluminum chassis and all surfaces

1 hour
8
Step 9

Careful Reassembly

Precise reassembly with proper torque on all screws and cable routing

2 hours
9
Step 10

macOS & Data Migration

Fresh macOS installation on new SSD, data migration, and optimization

3 hours
10
Step 11

Comprehensive Testing

Full system stress test, battery calibration, and quality verification

2 hours
11
Step 12

Final Polish & Delivery

Final inspection, screen polish, and customer walkthrough

30 minutes
Repair Completed Successfully
KW

Kevin Wong

Senior Refurbishment Specialist

8 years

Certifications

Apple Certified Mac Technician
Data Migration Specialist

Specialties

Complete Refurbishment
Legacy MacBook Restoration
System Optimization
Data Migration

"Every repair I complete is done with the same care and precision I'd want for my own device. Your trust is my responsibility."

— Kevin Wong

T.A.

Thomas A.

Petaling Jaya

Verified
5.0 / 5.0

"I can't believe this is the same MacBook! I've had this laptop since 2014 - it's been with me through starting my business, countless late nights, travels, everything. I was heartbroken thinking I had to replace it. Kevin and his team completely rebuilt it. It's faster than when I bought it, the battery lasts all day, the screen is perfect, and it even looks brand new. I almost cried when I picked it up. For RM 1,850 vs RM 8,000 for a new one, this was a no-brainer. Plus, this MacBook has all the ports I need - HDMI, SD card, USB-A. The new ones don't. I'll use this for another 5 years easily. Best money I've ever spent!"

quality
5/5
speed
5/5
value
5/5
communication
5/5
Reviewed on 10 November 2024
Real Customer

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