Corporate Device Repair and Fleet Reporting for Malaysian Teams.
DeviceCare gives teams with 10–250 laptops or desktops one repair intake, one asset register, written approval before work and monthly fleet reporting. TechFix supplies the parts used for approved repairs; customer-supplied parts are not accepted.
Packages start at RM2,000 a month. For smaller fleets the minimum, not the per-device rate, may set the price — the estimator shows the exact result.
What would DeviceCare cost us?
Estimate · not a quotationIs DeviceCare right for us?
Yes, if
- You have 10 or more devices and no register you trust
- Repairs go to whichever vendor answers first
- Joiners and leavers happen often enough to need a checklist
- Finance cannot see repair spend until the invoice arrives
- You already have IT people, and they should not be carrying laptops
Not on its own, if
- Staff also need a helpdesk for software, accounts and email — that is Managed IT Services
- You need someone to run Microsoft 365 or identity administration
- The real problem is the network, firewall or servers
- You are buying security monitoring rather than device operations
- You have fewer than about 10 devices — the minimum makes it uneconomic
Where DeviceCare stops
DeviceCare owns the physical fleet — inventory, assignment, condition, maintenance, diagnosis, repair, warranty, joiner and leaver preparation, lifecycle planning. It is deliberately not a complete outsourced IT department. Network management, Microsoft 365, cybersecurity, and servers are part of Managed IT. You can buy DeviceCare alone and upgrade later without paying twice.
Eight stages, and it closes back on itself.
Every promise on this page attaches to one of these stages, with a deliverable and an owner. Stage eight feeds stage one — that is what makes it a service rather than a series of repairs.
Ad-hoc repair, DeviceCare, or Managed IT.
| Feature | Ad-hoc repair | DeviceCare | Managed IT |
|---|---|---|---|
| Who owns asset register | Nobody | TechFix | TechFix |
| Repair approval workflow | Per invoice | Written, above threshold | Written, above threshold |
| Joiner & leaver preparation | No | Managed tier | Yes |
| User helpdesk (software/email) | No | No | Yes |
| Microsoft 365 / identity admin | No | No | Plus tier |
| Billed per | Job | Device | User |
| Monthly reporting | No | Fleet health | Tickets & fleet |
The row that decides it is "billed per". DeviceCare counts devices; Managed IT counts people. The worked example below prices that exact upgrade step.
Core and Managed.
DeviceCare Core
The register, the workflow and the reporting. You still arrange the hands.
DeviceCare Managed
Adds the hands, the joiner and leaver workflows, and a priority queue.
Seven clocks, not one "response time".
Collapsing these into a single figure is how service contracts end in argument. Each clock starts on a different event, and three of them can be paused by something outside our control.
| Clock | Starts when | Core | Managed |
|---|---|---|---|
| 1. Acknowledgement | Request lands on agreed channel | Business-hours target | Priority target |
| 2. Remote triage | Acknowledgement is sent | Same business day | Priority queue |
| 3. Onsite attendance | Visit agreed and scheduled | Booked separately | By package & location |
| 4. Diagnosis | TechFix physically receives the device | Target | Priority target |
| 5. Repair completion | Approval given and parts confirmed — estimated, never a target | Estimate after diagnosis | Estimate after diagnosis |
| 6. New-hire readiness | You give notice ahead of start date | Not included | Ready by start date |
| 7. Offboarding closure | Device AND access instructions received | Not included | Target from receipt |
The clock pauses when
We are waiting on your approval, on site access, on the physical device, or on a part. Those pauses are recorded against the ticket and appear in the monthly report.
What no clock covers
Acknowledgement is not a fix. Attendance is not a fix. Diagnosis is not a fix. There is no SLA target for repair completion because parts availability depends on supply chains.
40 laptops, 30 people — and what the upgrade actually costs.
An agency-shaped fleet: 40 managed laptops, 30 staff, 30 monitors. Both DeviceCare tiers and the Managed IT step are priced out in full.
40 × RM60. Above RM2,000 minimum. Register, triage, approval workflow and reporting.
40 × RM90. Adds joiner/leaver workflows, preventive maintenance, priority queue and 4 onsite hours.
RM330 below DeviceCare Managed, because Managed IT prices by user rather than device while adding helpdesk, account support and broader IT ownership.
Why Managed IT is cheaper in this shape
DeviceCare Managed at RM4,800 covers 40 laptops. Managed IT at RM4,470 covers 30 people and their supported devices — direct helpdesk, access support, and broader IT ownership. With more devices than staff, the per-user model is the better commercial fit.
The 70-endpoint temptation
Counting the 30 monitors as managed endpoints would make this RM8,400 a month instead of RM4,800. Monitors do not generate tickets or hold data. They are recorded in the register and not billed.
Ten documents, and they are yours.
Exportable for finance, audit, insurance and management review.
New hire device preparation
Offboarding return & wipe
Supported, and honestly unsupported.
Supported
Business laptops & desktops running Windows or macOS, docks, and standard business peripherals.
Recorded, not maintained
Monitors and peripherals sit in the register for audit, and are not billed as managed devices.
Not supported under DeviceCare
Servers, network equipment, mobile phones, active OEM warranty repairs, obsolete units without parts, data recovery.
Loaner devices
Excluded from both packages. We recommend holding a small spare pool in your own register.
Employee Device Turnaround.
A repeatable cycle for a device between two employees. Bought on top of either tier when leaver volume is high.
Excluding parts and courier. Work varies depending on condition and what the previous holder left behind.
Discovery, baseline, go-live, first review.
Including how you leave.
Purchase orders & invoicing
PO references, invoice timing, approval limits, and repair-charge treatment are confirmed in the accepted proposal.
Records & privacy
Asset and employee records are treated as confidential business data. The form never asks for passwords or credentials.
Documented Exit
Export fields and format, open-repair handover, customer-data return or deletion, and final reconciliation are agreed in the contract.