Business device maintenance · Malaysia
A maintenance plan for the computers your business depends on.
Keep a clear device register, schedule preventive servicing and agree how repairs are approved. TechFix scopes the contract around your computers, locations and working hours.
Business-owned laptops and desktopsParts and repairs quoted separatelyMonday–Friday, 9am–6pm
Your fleet
Tell us about your business fleet.
Three short steps. Choose what applies and change anything before you send it. We only ask for contact details once your fleet is described.
What industry is your organisation in?
Which devices do you need help with?
Tick each type you have and enter a count. If you do not know the number yet, choose “Count not confirmed”.
A few optional details
Which services would help your team?
Choose as many as apply. Nothing is added to a basket; this tells us what to scope.
Which kind of support do you need?
TechFix offers three business services. They are billed differently, so the right starting point depends on the job you need done.
You need
Planned upkeep and repair coordination for company computers
Service
Preventive Fleet AMC
Scheduled upkeep. Not an employee helpdesk or parts protection.
Billed
Per named computer, per year. Quoted for your fleet.
You need
Device records, joiners, leavers and repair handling
Service
DeviceCare
Device operations. Not full account or server administration.
Billed
Per computer, per month, with a monthly minimum.
You need
A helpdesk for staff accounts, software and everyday IT issues
Service
Managed IT
Defined IT support. Parts, projects and licences quoted separately.
Billed
Per user, per month, with a monthly minimum. Computers are counted separately for setup.
Agree the maintenance work before the contract starts.
Your proposal sets out four things in writing. Visit frequency and the depth of servicing are agreed for your fleet, not taken from a standard plan.
- 01
Named device register
Every enrolled computer listed with its model, user or team, location and warranty status where known.
- 02
Servicing schedule
The windows when servicing happens, which sites are covered and who gives our technicians access.
- 03
Health findings and replacement priorities
What we checked on each computer, what we found and which machines to plan replacements for first.
- 04
Repair approval and escalation
Who in your business can approve a repair quote, how faults are reported and what happens when a repair needs a decision.
Know what a repair will cost before work begins.
Every repair follows the same route. Nothing is repaired until the person your business nominates has approved the quote.
5Before approval: replacement parts and bench repair labour are not automatically included.
- 1Report the issueYour team tells us what is wrong
- 2TriageWe work out whether it can be handled remotely or needs the bench
- 3Device receivedIf needed, by courier you arrange or at an agreed handover
- 4Diagnosis and quoteParts, labour and estimated time in writing
- 5Authorised approvalYour nominated approver accepts or declines
- 6RepairUsing parts supplied by TechFix
- 7Return and recordFree return courier, and the register is updated
If a diagnosis is complex, access is delayed or a part is hard to source, we send you a revised estimate before going further. Customer-supplied parts and data recovery are not offered.
A schedule your team can plan around.
Servicing happens in windows you agree in advance, inside business hours, so staff know when their computers will be away. Fleet reviews look at findings and decide what comes next.
One record for each enrolled computer.
The register shows what you own, who uses it and what needs attention next. Anything we have not yet checked is marked as unknown rather than assumed to be fine.
Asset
TF-DEMO-001
Model category
Windows laptop, 14-inch
Assigned team
Finance
Warranty
In warranty
Last check
12 Mar 2026
Next action
None until the next servicing window
Asset
TF-DEMO-002
Model category
MacBook, 13-inch
Assigned team
Design
Warranty
Warranty ended
Last check
12 Mar 2026
Next action
Battery replacement quote awaiting approval
Asset
TF-DEMO-003
Model category
Windows desktop
Assigned team
Operations
Warranty
Unknown
Last check
Not yet checked
Next action
Confirm model and serial number
Asset
TF-DEMO-004
Model category
Windows laptop, 15-inch
Assigned team
Sales
Warranty
In warranty
Last check
13 Mar 2026
Next action
Keyboard fault routed to manufacturer warranty
Asset
TF-DEMO-005
Model category
Mac mini
Assigned team
Reception
Warranty
Warranty ended
Last check
13 Mar 2026
Next action
Add to replacement plan at next review
Pricing follows the fleet and the scope.
Quoted after assessment for your fleet
Any contract minimum is shown on your quotation.
- Initial fleet assessment quoted separately
- Tax treatment shown on your quotation
- Parts, bench repair labour and visits outside the agreed schedule are not included
Your quotation shows the annual figure for your fleet size.
Parts, bench repair labour, software licences and after-hours work are quoted separately. Your business arranges inbound courier; return courier is free.
What shapes the quote
- Computer count
- How many laptops and desktops are enrolled.
- Model and age mix
- Brands, ages and warranty status affect what servicing is possible.
- Locations
- Number of sites and where they are.
- Servicing cadence
- How many servicing windows and reviews you want each year.
- Initial condition
- What a first assessment finds across the fleet.
Every proposal states
- The annual contract fee and any minimum
- The initial assessment fee, shown separately
- How tax is applied
- What is excluded and how repairs are charged
What the contract covers, and what it does not.
Included, as agreed in your proposal
- Preventive servicing in the agreed windows
- A named device register, kept up to date
- Health findings and replacement priorities
- Repair coordination through the agreed approval process
- Fleet reviews at the agreed frequency
Not included — quoted or arranged separately
- Replacement parts — supplied by TechFix and quoted per repair
- Bench diagnosis and repair labour — stated in each quote
- Accidental damage — repaired at quoted cost
- Employee helpdesk — part of a Managed IT proposal
- Projects and software licences
- After-hours work — service runs Monday–Friday, 9am–6pm, excluding agreed holidays
- Loaner computers — not provided by default
- Data recovery — not offered
- Inbound courier — arranged and paid by your business; return courier is free
Not ready for a contract?
Start with a scoped fleet assessment.
A fixed-scope project at one site. We register your computers, review their condition and test how repairs would be approved, then give you a written report with a costed recommendation.
Your proposal names the TechFix coordinator who runs it and the person in your business who approves work. The fixed scope and fee are confirmed in your proposal. The assessment does not renew automatically, and its recommendation may be a maintenance contract, a different service or no recurring contract at all.
See what the assessment includesQuestions about maintenance contracts
Are repairs included?
Your proposal identifies the maintenance work included. Diagnosis, repair labour and replacement parts are quoted separately unless a specific written allowance says otherwise.
How often do you visit?
We agree the servicing windows, visit frequency and location coverage after reviewing your fleet.
Can you manage different brands?
Tell us the models, ages and warranty status. We confirm which computers can be enrolled and route equipment under manufacturer warranty appropriately.
Do you provide spare laptops?
Loaners are not included by default. We can plan around your own spare computers; any TechFix loaner arrangement needs a separate availability and suitability agreement.
Who arranges courier?
Your business arranges and pays for inbound courier. TechFix provides free return courier within the agreed return arrangements.
Do you replace our IT team?
An AMC covers the agreed device-maintenance scope. Employee helpdesk and broader IT administration belong in a Managed IT proposal.
Request a proposal
Send us your fleet details.
Our team reviews your fleet, locations and requested services during business hours, then contacts you to agree the next step. You do not need an account.
Prefer to talk? Call 017-355 5725Your fleet enquiry
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