Annual maintenance contracts · Sunway-based · Established 2013

Device Maintenance Contract (AMC) Malaysia

An annual maintenance contract (AMC) puts your company or school laptops, desktops, MacBooks and classroom devices on a scheduled preventive-maintenance cycle, routes breakdowns through one agreed repair process and keeps a device health register you can actually read. Each contract is quoted per fleet after a no-obligation assessment.

Preventive maintenance on a schedule, not after a failure
One agreed, written approval route for breakdown repairs
A device health register with reporting at an agreed cadence

Request a fleet assessment WhatsApp 012-7707120

Preventive maintenance on a schedule, not after a failure

One agreed, written approval route for breakdown repairs

A device health register with reporting at an agreed cadence

Scope and process

What a device maintenance contract covers

Scheduled preventive maintenance

Each contract lists the covered devices, the maintenance tasks for each device type and how often they are visited. Visits are onsite or at the Sunway bench, as the contract sets out.

Internal cleaning and dust removal, fan and thermal checks, and thermal paste renewal where a device needs it
Battery health and cycle-count checks, with swollen or worn batteries flagged before they fail
SSD and storage health checks, plus low free-space warnings
Operating-system update and patch status, and endpoint-protection status
Physical inspection of hinges, ports, keyboards, trackpads, screens and chargers
Findings recorded against each device after every visit

Priority breakdown repairs

Faults between visits follow one agreed route instead of a fresh quote hunt every time.

Log the fault on the agreed channel; it is triaged remotely first
Repairs are quoted and approved in writing, against an approval threshold you set
TechFix supplies the parts; customer-supplied parts are not accepted
Completed repairs carry TechFix's 90-day warranty
Response and turnaround targets are written into the contract, not promised on this page

Asset and health register

The register is the contract's working record, and it stays useful for budgeting and audits.

Serial number, model, and user or classroom assignment
Warranty status, age and physical condition
Battery and storage health at each visit
Repair history and open issues
Refresh recommendations for devices no longer worth repairing

Loaners and spare devices

Loaner devices are not included by default.

A small spare pool you own can be held in the register and prepared by TechFix
Spare devices are priced as devices, not as a promise of uptime
Any loaner arrangement applies only once it is written into the contract

Devices an AMC can cover

One contract can mix device types across offices and campuses.

MacBook Air, MacBook Pro and iMac
Windows laptops from Dell, Lenovo, HP, ASUS, Acer and other brands
Desktops and all-in-ones
Microsoft Surface
iPad and Chromebook fleets for schools
PlayStation, Xbox and Nintendo Switch consoles for gaming and esports venues

School device maintenance

Student devices take more wear than office laptops, and downtime lands on lessons and exams.

Visits can be scheduled in term breaks or after school hours
Student iPad, Chromebook and MacBook batches recorded by class or cohort
Battery and keyboard wear tracked before exam season
Reports written for the bursar or business manager, not just the IT team

Planning a school device programme? See the school laptop program

How an AMC starts

Five steps from first enquiry to the first fleet report.

1 — Assessment: send your fleet size and device mix; we confirm scope with no obligation
2 — Fleet audit: every device is inspected and entered in the register; faults found are quoted separately before the contract starts
3 — Contract: covered devices, visit schedule, repair approval route, reporting and exclusions in writing
4 — Schedule: preventive visits booked around your working hours or school terms
5 — Report: a fleet health report at the agreed cadence, such as quarterly, with repair and refresh recommendations

How contract pricing works

There is no published per-device AMC rate. Each contract is quoted per fleet after the assessment.

The quote depends on device count and mix, visit frequency, locations and what is included
Parts, replacement batteries and screens are quoted and approved before any work starts
If your staff also need a helpdesk, Managed IT is priced per user: RM99 (Support), RM149 (Managed) or RM199 (Managed Plus) per user per month
Managed IT onboarding is RM100 per device, minimum RM2,500, one time
One-off repairs outside a contract: Diagnosis is RM100–150, waived in full when you approve the repair.

Compare the Managed IT services plans

AMC vs pay-per-repair vs managed IT

Three ways to keep company devices working. The right one depends on whether you mainly need hardware kept healthy, occasional fixes, or a whole outsourced IT function.

Compare	Device maintenance contract (AMC)	Pay-per-repair	Managed IT
What you pay for	A contract quoted per fleet after assessment	Each repair, quoted per job. Diagnosis is RM100–150, waived in full when you approve the repair.	RM99 (Support), RM149 (Managed) or RM199 (Managed Plus) per user per month
Preventive maintenance	Scheduled visits for every covered device	None — work starts after a fault	Included on the Managed and Managed Plus plans
Breakdown repairs	Agreed approval route and priority handling	Booked individually as faults occur	Triaged through the helpdesk; hardware and parts quoted separately
Staff helpdesk	Not included	Not included	Business-hours remote helpdesk on every plan
Register and reporting	Device health register with reporting at an agreed cadence	Invoice history only	Device inventory and monthly report; warranty register from the Managed plan
Response targets	Defined in the contract	Quoted per job	Set per plan
Best fit	Fleets that mainly need hardware kept healthy	Small fleets with occasional faults	Teams that need an outsourced IT department

Ready to turn this scope into a practical next step?

Send the essentials now; TechFix will review them before confirming feasibility or price.

Request a fleet assessment

Scope boundaries before a contract is quoted

Assessment confirms compatibility, delivery ownership, timing, dependencies and price.

• Hardware, parts, licences, travel and third-party charges are quoted separately unless the proposal says otherwise.
• Dates, compatibility, downtime and response targets are confirmed only after assessment.
• TechFix supplies repair parts and does not accept customer-supplied repair parts.
• TechFix does not provide deleted-file data recovery.
• No per-device AMC price, uptime percentage or response time is published; each is set in the written contract.
• Servers, network equipment and mobile phones are outside a standard device AMC unless the contract names them.
• Liquid damage, drops and other physical damage are repaired on quotation, not covered by maintenance.
• Faults under an active manufacturer warranty are flagged in the register so the manufacturer route can be used first.

Qualification form

Request a fleet assessment

Tell us enough to scope the next step. We review the request before confirming price, feasibility, dates or service targets. Expect an initial response within one business day; complex scopes may need a follow-up call or site assessment.

Call 017-3555725

Device maintenance contract FAQs

What is an annual maintenance contract (AMC) for laptops and computers?

An AMC is a written agreement to maintain a defined set of devices for a term, usually a year. It covers scheduled preventive maintenance, an agreed route for breakdown repairs and a register of each device's health, so problems are found in a maintenance visit rather than on a deadline day.

How much does a device maintenance contract cost in Malaysia?

TechFix does not publish a per-device AMC rate. Each contract is quoted per fleet after a no-obligation assessment, based on device count and mix, visit frequency, locations and inclusions. For reference, Managed IT is priced at RM99 (Support), RM149 (Managed) or RM199 (Managed Plus) per user per month, and for one-off repairs outside a contract: Diagnosis is RM100–150, waived in full when you approve the repair.

Are parts and repairs included in the contract?

Maintenance tasks are included. Parts and repairs are quoted and approved in writing before work starts, against the approval threshold you set, and completed repairs carry TechFix's 90-day warranty.

Do we get a loaner while a device is being repaired?

Not by default. If continuity matters, the practical answer is a small spare pool you own, held in the register and prepared by TechFix, priced as devices rather than as a promise. Any loaner arrangement is written into the contract.

What response time do you commit to?

Response and turnaround targets are agreed per contract after the assessment, because they depend on device mix, locations and visit schedule. This page does not promise a universal response time.

Can you maintain school iPads, Chromebooks and MacBooks?

Yes. School fleets can be recorded by class or cohort, and preventive visits can be scheduled in term breaks or after school hours so lessons are not interrupted.

What is the difference between an AMC and managed IT?

An AMC looks after the hardware: maintenance, repairs and the device register. Managed IT adds a staff helpdesk, account and joiner-leaver support and broader IT ownership, priced per user. An AMC can also be a first step before managed IT.

What happens at the first visit?

A fleet audit. Every device is inspected and entered in the register with its condition, battery and storage health. Faults found at the audit are quoted separately so the contract starts from a known baseline.

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