Doorstep Laptop Repair for Klang Valley Remote Teams

Your Remote Team'sIT Department

We pick up your remote team's broken laptops, fix them same day, and return them to your employee's door. Based in Sunway Geo Avenue — covering all of Klang Valley.

Get WFH IT Quote WhatsApp Us

Same DayDoorstep Pickup Available
15,000+Devices Repaired
4.9★Google Rating
Klang ValleyCoverage Area

The WFH IT Problem

Why Remote IT Support Keeps Breaking Down

Traditional IT departments weren't built for distributed teams. Here's what your remote employees are struggling with right now.

Laptop Failures at Home

Your remote employee's laptop dies mid-deadline. No IT department nearby, no spare device, no fix — just lost productivity and panic.

68% of WFH workersface device issues monthly

Unsecured Home WiFi

Home routers default to zero enterprise-grade security. Every remote employee is a potential entry point for ransomware, data breaches, and credential theft.

45% of home networkshave exploitable vulnerabilities

No On-Site IT Help

Office-based support teams can't physically reach remote staff. Employees waste hours on hold, waiting for helpdesk tickets that take days to resolve.

3.2 hours lostper IT incident for remote workers

VPN Dropouts & Slowdowns

Misconfigured VPNs block productivity rather than protect it. Remote staff get locked out of systems, suffer slow connections, and can't access critical files.

1 in 3 companiesreport VPN as a major WFH blocker

What We Cover

Complete WFH IT Services

Everything your remote workforce needs — from broken laptop pickup to enterprise endpoint security — under one monthly plan.

Doorstep Pickup & Repair

We collect broken laptops from your remote employee's home, repair in our certified workshop, and return same-day or next day. Klang Valley coverage. No employee downtime.

Same/next-day pickup
Certified workshop repair
Doorstep return
Loaner device option

WFH Device Kit

Refurbished or new laptops, peripherals, and accessories delivered directly to your remote hire. We set up the device, install your company apps, and ship it ready to use on day one.

Device setup & delivery
Company apps installed
Basic security configured
Direct-to-door delivery

VPN Setup & Troubleshooting

We set up and configure VPN access for your remote employees so they can securely connect to company systems from home. We also troubleshoot VPN dropouts and connectivity issues.

VPN installation & config
Remote connectivity fix
MFA setup assistance
Same-day troubleshooting

Basic Device Security Setup

Antivirus installation, Windows updates, and basic security configuration on your remote team's laptops. We make sure devices are protected before your staff connects to company systems.

Antivirus setup
Windows/macOS updates
Basic security config
Security checklist report

Remote Diagnostics

Our technicians connect remotely to diagnose and fix software issues, reinstall OS, check backups, fix Office suite problems, and resolve connectivity faults — all without any travel.

Remote screen access
OS reinstallation
Backup checks
Software troubleshooting

Employee IT Onboarding

End-to-end IT onboarding for new remote hires. Device provisioning, account setup, email configuration, security training, and a 30-minute guided orientation call.

Device provisioning
Account & email setup
Security briefing
Onboarding orientation

The Process

How It Works

From your first contact to a fully supported remote team in under 48 hours.

01
Tell Us About Your Team
Submit a quick form with your remote headcount, current device setup, and main pain points. We assess your needs within 2 hours.
02
Get a Tailored WFH IT Plan
We design a support package specifically for your distributed team — picking the right mix of doorstep, remote, and security services.
03
We Start Within 48 Hours
Once we agree on a plan, we schedule the first doorstep pickup or remote session within 48 hours. No lengthy onboarding — just fast, practical support.
04
Ongoing Support & Reports
Monthly health reports, proactive alerts, and a dedicated account manager. You see exactly what we're doing and how it saves your team time.

Transparent Pricing

Simple Per-Employee Plans

No surprise bills. Fixed per-employee monthly pricing that scales with your remote headcount. Minimum 5 employees on Basic and Pro.

Basic

Essential remote helpdesk for small distributed teams.

From RM 29per employee/mo

Min. 5 employees

Remote helpdesk support
Email & chat ticketing
9am–6pm Mon-Fri coverage
Software troubleshooting
Remote diagnostics
Monthly usage report
✕Doorstep pickup
✕Endpoint security
✕VPN management

Get Basic Quote

Pro

Complete WFH IT cover — repairs, security & VPN included.

From RM 59per employee/mo

Min. 5 employees

Everything in Basic
Doorstep pickup & repair
Endpoint security (EDR + encryption)
VPN setup & management
Employee IT onboarding
WFH device kit delivery
Priority 2-hour response SLA
Dedicated account manager

Get Pro Quote

Enterprise

Fully bespoke WFH IT strategy for large remote workforces.

Custom

tailored pricing

50+ employees

Everything in Pro
Custom SLA agreements
On-site tech dispatches
Dedicated IT engineer
PDPA & compliance support
Hardware procurement
C-suite IT advisory
24/7 emergency support

Talk to Sales

All plans include onboarding, no lock-in contracts, and a 30-day satisfaction guarantee.

50+

Businesses Supported

48hrs

Full Team Onboarding

15,000+

Devices Repaired

RM29

Starting Price / Employee

Common Questions

WFH IT Support FAQs

Everything you need to know about our remote workforce IT support services in Malaysia.

How does doorstep laptop pickup work for remote employees?

We schedule a pickup window directly with your employee at their home address anywhere in Klang Valley. Our courier collects the faulty device, we repair it in our certified workshop (usually same-day or next-day), then return it to the employee's door. If we anticipate extended downtime, we can provide a loaner device to keep them working.

How much does WFH IT support cost per employee in Malaysia?

Our Basic plan starts at RM29 per employee per month for remote helpdesk support (minimum 5 employees). The Pro plan is RM59 per employee per month and includes doorstep pickup, endpoint security, and VPN management. Enterprise pricing is custom for teams of 50 or more. There are no hidden fees and no lock-in contracts.

Can you support remote employees outside Klang Valley?

Remote diagnostics, VPN management, endpoint security, and helpdesk support are available nationwide across Malaysia. Doorstep pickup and repair is currently limited to Klang Valley (KL, Petaling Jaya, Subang Jaya, Cyberjaya, Shah Alam, Puchong, Damansara). For employees outside Klang Valley, we use courier partnerships for device collection and can arrange loaner devices.

How quickly can you onboard our remote team?

For most companies, full onboarding takes 48–72 hours from contract signing. This includes deploying endpoint agents on all remote devices, configuring VPN access, setting up the helpdesk ticketing system, and briefing your team. A dedicated onboarding engineer guides the process from start to finish.

What endpoint security tools do you use?

We deploy enterprise EDR (Endpoint Detection & Response) solutions including CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint depending on your environment. This is paired with BitLocker or FileVault disk encryption, automated OS and software patching, and a centralized policy dashboard. All aligned with PDPA requirements for Malaysian businesses.

Do you handle IT offboarding when a remote employee leaves?

Yes. Our Pro and Enterprise plans include device wipe and data sanitization, account deprovisioning, MDM unenrollment, VPN access removal, and device collection from the departing employee. This is a critical step that many companies overlook — a remote employee retaining active credentials is a significant security risk.

Still have questions?

Chat With Us on WhatsApp

Get a WFH IT Support Quote

Set Up Your Remote IT Department

Tell us about your team and get a tailored WFH device support proposal within 2 hours. Free assessment, no obligation.

Free WFH IT infrastructure assessment
Custom per-employee pricing
Onboarding in 48 hours
No lock-in contracts

Prefer to talk directly?

017-355 5725·fix@techfix.my

Request WFH IT Quote

We respond within 2 hours, Monday – Friday.

Ready to Start

Stop Letting IT Problems Kill Remote Productivity

Your remote team deserves the same IT support as an in-office team. We deliver it at a fraction of the cost. Talk to us today.

Get a Free WFH IT Quote WhatsApp Now 017-355 5725

Serving remote teams across Malaysia. Plans from RM29 per employee per month.

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