Your Remote Team'sIT Department
Your remote employee couriers a broken laptop to our Sunway Geo Avenue workshop, we repair it, and we courier it back to their door free of charge. Remote helpdesk, VPN and device setup for teams across Malaysia.
- Courier-inRepair With Free Courier Return
- SunwayTechFix Repair Workshop
- RemoteHelpdesk & Diagnostics
- MalaysiaRemote Teams Supported
Why Remote IT Support Keeps Breaking Down
Traditional IT departments weren't built for distributed teams. Here's what your remote employees are struggling with right now.
Laptop Failures at Home
Your remote employee's laptop dies mid-deadline. No IT department nearby, no spare device, no fix — just lost productivity and panic.
Unsecured Home WiFi
Home routers rarely have enterprise-grade security. Every remote employee can become an entry point for ransomware, data breaches, and credential theft.
No On-Site IT Help
Office-based support teams can't physically reach remote staff. Employees wait on hold for helpdesk tickets that can take days to resolve.
VPN Dropouts & Slowdowns
Misconfigured VPNs block productivity rather than protect it. Remote staff get locked out of systems, suffer slow connections, and can't access critical files.
Complete WFH IT Services
Everything your remote workforce needs — from courier-in laptop repair to endpoint security setup — scoped in one written plan.
Courier-In Repair, Free Return
Your remote employee couriers the faulty laptop to our Sunway workshop. We repair it and courier it back to their door free of charge, so nobody has to travel.
- Courier to our Sunway workshop
- Workshop repair
- Free courier return
- Return to the employee's door
WFH Device Kit
Refurbished or new laptops, peripherals, and accessories delivered directly to your remote hire. We set up the device, install your company apps, and ship it ready to use.
- Device setup & delivery
- Company apps installed
- Basic security configured
- Direct-to-door delivery
VPN Setup & Troubleshooting
We set up and configure VPN access for your remote employees so they can securely connect to company systems from home. We also troubleshoot VPN dropouts and connectivity issues.
- VPN installation & config
- Remote connectivity fix
- MFA setup assistance
- VPN troubleshooting
Basic Device Security Setup
Antivirus installation, Windows updates, and basic security configuration on your remote team's laptops. We make sure devices are protected before your staff connects to company systems.
- Antivirus setup
- Windows/macOS updates
- Basic security config
- Security checklist report
Remote Diagnostics
Our technicians connect remotely to diagnose and fix software issues, reinstall OS, check backups, fix Office suite problems, and resolve connectivity faults — all without any travel.
- Remote screen access
- OS reinstallation
- Backup checks
- Software troubleshooting
Employee IT Onboarding
IT onboarding for new remote hires. Device provisioning, account setup, email configuration, a security briefing, and a guided orientation call.
- Device provisioning
- Account & email setup
- Security briefing
- Onboarding orientation
How It Works
From your first contact to a supported remote team, with scope and cost agreed in writing.
- 01
Tell Us About Your Team
Submit a quick form with your remote headcount, current device setup, and main pain points. We review your needs and get back to you.
- 02
Get a Tailored WFH IT Plan
We design a support package specifically for your distributed team — picking the right mix of courier-in repair, remote, and security services.
- 03
We Agree a Start Date
Once the plan is agreed in writing, we schedule the first courier-in repair or remote session. No lengthy onboarding — just practical support.
- 04
Ongoing Support & Reports
Regular reports and a clear point of contact, as set out in your written scope. You see what we are doing and how it saves your team time.
Plans Built Around Your Team
Scope and cost are agreed in a written quote based on your remote headcount, devices and the services you pick. For published per-employee rates on ongoing managed IT, see Managed IT Services.
Basic
Essential remote helpdesk for small distributed teams.
Written quote
- Remote helpdesk support
- Email & chat ticketing
- Business-hours helpdesk coverage
- Software troubleshooting
- Remote diagnostics
- Periodic usage report
- ✕Courier-in repair with free return
- ✕Endpoint security
- ✕VPN management
Pro
Complete WFH IT cover — repairs, security & VPN included.
Written quote
- Everything in Basic
- Courier-in repair with free return
- Endpoint protection setup
- VPN setup & management
- Employee IT onboarding
- WFH device kit delivery
- Response targets agreed in writing
- Account contact for your team
Enterprise
Fully bespoke WFH IT strategy for large remote workforces.
Custom quote
- Everything in Pro
- Custom response targets in writing
- On-site tech dispatches
- Dedicated engineer time, by arrangement
- PDPA & compliance support
- Hardware procurement
- IT advisory for management
- After-hours support scoped separately
Inclusions, minimums and contract terms are confirmed in writing before any work starts.
WFH IT Support FAQs
Everything you need to know about our remote workforce IT support services in Malaysia.
How does courier repair work for remote employees?
How much does WFH IT support cost per employee in Malaysia?
Can you support remote employees outside Klang Valley?
How quickly can you onboard our remote team?
What endpoint security tools do you use?
Do you handle IT offboarding when a remote employee leaves?
Still have questions?
Chat With Us on WhatsAppSet Up Your Remote IT Department
Tell us about your team and we will come back with a written WFH device support proposal. No-obligation quote, no obligation.
- Free WFH IT infrastructure assessment
- Written quote for your team
- Scope agreed before work starts
- No obligation to proceed
Prefer to talk directly?
Request WFH IT Quote
We reply on business days.
Stop Letting IT Problems Kill Remote Productivity
Your remote team deserves the same IT support as an in-office team. Talk to us today.
Serving remote teams across Malaysia. Scope and cost agreed in a written quote.
Related IT Services
Business IT Support
IT support for your whole company — offices and remote.
Learn moreOnsite IT Support
Technicians sent to your office for on-site IT work.
Learn moreCybersecurity Services
Threat protection, audits, and PDPA support for Malaysian SMEs.
Learn moreManaged IT Services
Remote and on-site IT support for distributed teams.
Learn more