017-355 5725
Established 2013 · business IT service finder

Find the Right Business IT Support
Owner in Malaysia.

Use this page to choose the correct TechFix service owner: incidents go to IT Support, recurring operations to Managed IT, server work to Server Support, and defined workplace builds to Office Networking — cabling, Wi-Fi, firewall, server rack and workplace handover requirements documented before implementation. Required work windows, outage risks and third-party dependencies are recorded in the proposal before approval.

Request Site AssessmentTalk to an engineer
Planned cutoverDocumented cable testingWritten support scope
TechFix engineers setting up an office server rack
Office network projects scoped from our Sunway delivery base
2013Established
1Accountable project scope
WrittenVariation approval
MYKL and Selangor delivery base

Which one are you?

Both start with a site assessment and a written proposal. Any assessment fee is confirmed before booking.

Project scope

One-off IT upgrades, office moves, and infrastructure deployments.

  • Site survey at old & new premises
  • Cabling and WiFi built ahead of move day
  • Weekend cutover — ISP, firewall, server rack, phones
  • Every desk tested and labelled before Monday
Typical project2–4 weeks lead timePlan my move

Regular retainer

Monitoring, helpdesk support and managed IT can be scoped under a monthly agreement.

  • Wi-Fi design based on the agreed survey scope
  • Cat6A/Cat7 structured cabling with agreed test records
  • VLAN segmentation, firewall & VPN
  • Server rack, patch panel, UPS
Typical project1–2 weeks on siteDesign my network

What we build.

Six disciplines, one accountable team — no subcontractor finger-pointing.

Structured cabling

Cat6A/Cat7 installation, labelling and testing scoped to the site and handover requirements.

Cable planningTest recordsPort labellingCable management

Enterprise WiFi

Wi-Fi coverage planning and deployment based on the premises, device density and survey findings.

WiFi 6E readyHeat map planningSeamless roamingGuest isolation

Network security

Multi-layered security with next-gen firewalls, IDS/IPS and zero-trust architecture.

UTM firewallVPN gatewayIntrusion detectionDDoS protection

Server infrastructure

Rack installations, virtualization and hybrid cloud integration.

Rack & stackVMware/Hyper-VCloud integrationDisaster recovery

Cloud connectivity

Direct connections to AWS, Azure and Google Cloud with optimised routing.

SD-WANMPLSDirect ConnectRedundant links

Network monitoring

Monitoring coverage, alerts, reporting and escalation paths defined in the approved support scope.

Monitoring scopeAlert routingEscalation ownershipReporting

How a project runs.

Click a phase — every one has named deliverables and a fixed duration.

Phase 01

Discovery & assessment

1–2 days

Comprehensive site survey, current-infrastructure analysis and documented business requirements.

Deliverables
  • Site Survey Report
  • Network Assessment
  • Requirements Document
Phase 02

Design & planning

2–3 days

Detailed network architecture diagrams, cable pathways and equipment specifications.

Deliverables
  • Network Diagram
  • Bill of Materials
  • Project Timeline
Phase 03

Implementation

3–10 days

Professional installation with minimal disruption. All work done after hours if required.

Deliverables
  • Physical Installation
  • Configuration
  • Testing
Phase 04

Handover & support

1 day

Full documentation, training for your team and ongoing maintenance agreements.

Deliverables
  • Documentation
  • Training Session
  • Support Contract

The move-week runbook.

What actually happens when you're relocating — published so you can hold us to it.

T-minus 3 weeksDual-site surveyBoth premises walked, ISP lead times ordered, floor plan marked for drops and AP positions.
T-minus 2 weeksNew site built outCabling pulled and Fluke tested, rack installed, APs mounted — all before a single desk moves.
T-minus 1 weekConfig staged & dry-runFirewall, VLANs and WiFi pre-configured in our lab; failover plan agreed with your team.
Move weekendCutoverServer rack relocated, ISP switched, workstations placed, printers and phones on — overnight.
Monday 7amFloor-walkEngineers on site before your team arrives; every desk tested, labelled and signed off.
Week +1Documentation & supportAs-built diagrams, credentials handover, training session and the support contract starts.
Named project ownerScope and dependencies in writingTest and handover records agreed upfrontVariations require approval
Documented completed work

A seven-device company repair batch.

Customer identity withheld; figures come from the paid invoice record
Completed invoice · 24 February 2022

Seven MacBooks assessed and repaired under one company invoice

7Device lines
RM4,380Paid invoice
4Recorded repair descriptions

The request. A company submitted seven MacBook device lines under one invoice. The recorded issues included swollen batteries and devices that could not operate normally without a charger.

Recorded work. The paid invoice contains seven repair lines across MacBook Air A1466, MacBook Pro A2159 and MacBook Pro A1278 devices. The work descriptions cover battery replacement and one combined battery and I/O-board replacement.

Evidence boundary: this summary uses quantities, models, work descriptions and invoice value from the operational record. It does not claim an unrecorded turnaround time, saving, satisfaction score or customer endorsement.

— TechFix invoice record, customer anonymized
One itemized company invoice for seven device-repair lines
Model and reported issue recorded for the detailed device lines
Parts and work descriptions documented per repair type
Invoice status recorded as paid
Evidence included
Before
Before:
reported battery and power faults
After
Work recorded:
battery and I/O-board replacements
Ask about a device batch

What a lost day actually costs.

Drag to your numbers — the honest comparison between project price and lost business time.

Your downtime calculation

Most move budgets count the vendor invoice and ignore the bigger number: a floor of staff who cannot trade.

45 people
RM320
2 days

* Cost per head per day = fully-loaded payroll, not basic salary. Excludes missed revenue, client SLA penalties and goodwill loss.

If cutover goes wrong
RM28,800
45 people × RM320 × 2 days of standing still
Indicative project investment:RM16k–32k
Cost of the downtime above:RM28,800
The takeaway: Two lost days costs about what the entire project does — and you would still need the network fixed afterwards. That is the whole case for a pre-built site and an overnight weekend cutover.

What we put in writing.

Contractual commitments, not sales marketing — including the one external risk nobody controls.

Cutover acceptance plan

The proposal defines the test plan, cutover window, named owners and post-cutover support before work begins.

Fixed price, itemised

Material and labour listed separately. Variations only with written approval — no discovered-on-site invoices.

Evidence agreed in scope

Required test records, labels, diagrams and warranty documents are listed in the proposal before approval.

The one risk we don't control: ISP lead times

Telco installs can slip. The project plan records provider dependencies and any separately approved temporary-connectivity option before cutover.

Building management, handled.

The part that derails Malaysian office moves — and the part most IT vendors leave to you.

Step 01Fit-out submissionDrawings and scope submitted to building management for written approval before any drilling.
We prepare · you sign
Step 02After-hours accessWeekend and after-hours work permits, security clearance and contractor passes for every engineer.
We handle
Step 03Riser & trunkingRiser access booked, shared-services routing agreed, existing tenant cabling respected.
We coordinate
Step 04Lift & loading bayService lift slots and loading-bay windows reserved for rack and equipment movement.
We book
Step 05Deposit & reinstatementOld-site make-good documented so your renovation deposit comes back.
We document

What you keep at handover.

Yours to keep — full documentation good enough to hand to any engineer, even if you never call us again.

As-built diagram

Logical + physical topology, exactly as installed — not as designed.

Port & patch map

Every drop mapped to desk, room and panel port on your floor plan.

Cable test records

Required test method, result format and warranty documents agreed in the proposal.

Asset register

Serials, MACs, firmware, warranty dates, licence expiries.

Config backups

Firewall, switch and AP configs exported and handed over.

Credentials handover

Admin accounts in your name — you own the network, not us.

Three ways to move a network.

The honest comparison across execution models.

What matters on move weekendMover's “IT guy”In-house IT aloneTechFix
New site cabled before the moveRarely — starts on the dayDepends on capacity✓ Pre-built and tested before the agreed cutover
Cable testing evidenceNot offeredNo test equipment✓ Test records and warranty terms defined in scope
Building management permitsYour problemYour problem✓ Prepared, submitted, tracked
ISP failover if the line is lateNoneUsually none✓ Bonded 5G staged as standard
Monday morning on siteGone SaturdaySame team, exhausted✓ Engineer floor-walks the first morning
Documentation you keepNoneWhatever time allowed✓ Full handover pack, credentials in your name
Price certaintyDay-rate, open-endedHidden opportunity cost✓ Fixed scope after free survey
TF
Project ownership

Named in the approved proposal

Delivery owner · escalation contact · acceptance owner

The proposal identifies who owns delivery, escalation and acceptance. Staffing and required competencies are confirmed for the actual scope rather than attributed to an unverified public profile.

Survey ownerDelivery ownerEscalation pathAcceptance checklistHandover pack
Request an assessmentWhatsApp the team
Request a site assessment

Site assessment and fixed-scope proposal.

After reviewing the premises and requirements, TechFix can issue a written scope with the bill of materials, dependencies and proposed timeline. Any assessment fee or prerequisite is confirmed before the visit.

Assessment timing confirmed before booking
Proposal timing confirmed after the survey
Cutover acceptance criteria in writing
NDA available when agreed before disclosure
Prefer voice or direct chat?
Call 017-355 5725·WhatsApp floor plan (012-770 7120)
Project type

Frequently Asked Questions

Common questions about office relocations, cabling standards, and network setup in Malaysia.

What can TechFix assess for an office network project?

TechFix can assess structured cabling, Wi-Fi coverage, firewalls, switching, server connectivity, internet failover and handover documentation. The confirmed scope depends on the site survey, existing equipment and approved proposal.

How long does an office network installation take?

Timing depends on the number of cable runs, site access, equipment availability and internet-provider lead times. TechFix confirms milestones and dependencies after the site survey instead of publishing a fixed completion promise.

Will we receive test and handover records?

The proposal identifies the records included for the project, such as cable-test results, port labels, equipment inventory and an as-built network diagram. Required formats should be agreed before work starts.

Do you provide ongoing network support?

Ongoing monitoring and support can be scoped separately. Coverage hours, response targets, supported equipment and escalation ownership only apply when they are written into an approved support proposal.

Do you guarantee network uptime?

No universal uptime guarantee applies. Availability depends on the agreed architecture, upstream providers, power, equipment and support coverage. Any service target or remedy must be stated in the signed proposal.
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