Corporate Repair Terms

Service Commitments —Agreed in Writing

How response, scope, escalation and data handling are written down for corporate repair accounts, plus the repair warranty that applies to every job.

Request Terms Template Discuss Custom Terms

90-Day Warranty
Written Scope
Job-Number Tracking
NDA Available

What Gets Written Into Your Scope

We do not publish fixed response hours on this page. For corporate accounts, the points below are agreed with our B2B team and recorded in writing before any device is handed over.

Response Arrangements

How quickly we respond and who you contact are agreed per account, based on your devices and how you work.

Scope of Work

Which devices, fault types and services are covered is written down up front, so both sides know what is in and out.

Status Updates

How you hear about progress on each job is agreed in advance. Every device is tracked by a unique job number.

Escalation Contact

If a job is not moving as agreed, the escalation route and who to contact are set out in your agreement.

How We Handle Every Repair

The working practices behind each repair.

Tested After Repair

Technicians test the device after the repair and note what was replaced and what was found.

Records Per Job

Each job has a unique job number, and the repair notes are attached to it.

Parts and Labour Warranty

Replaced parts and labour on the repaired component are covered for the 90-day warranty period.

Honest Reporting

If another component looks close to failing, we tell you rather than leave it out. Results vary by device and fault.

Warranty Terms

Every repair comes with a written warranty. Anything beyond the standard warranty is agreed per account and applies only if it is in your written agreement.

90-Day Standard Warranty

All Customers

Covers the parts replaced
Covers labour on the repaired component
Free re-repair if the same issue recurs
Counted from the date you collect the device

Fleet Customers

Fleet Terms

Agreed Per Account

Longer cover can be discussed for fleet accounts
Applies only if written into your agreement
Length and any cost are stated in that agreement
Ask our B2B team before you commit

Making a Claim

All Customers

Contact our B2B team with the original job number
We check the device against the warranty terms
Covered repairs are done at no charge
You courier the device to us; we courier it back free

Warranty Conditions

Warranty applies to the specific component or issue repaired. It does not cover new damage, liquid ingress after repair, or issues unrelated to the original repair. Warranty is void if the device is opened by a third party after our repair.

Data Security & Compliance

Your devices contain sensitive business data. We handle it with the care and legal compliance it deserves.

PDPA Compliance

All device data handling complies with Malaysia's Personal Data Protection Act 2010. We do not access, copy, or retain customer data beyond what is required for the repair.

Chain-of-Custody Tracking

Every device is tracked with a unique job number from intake to delivery. Ask our B2B team what records are available for your account.

NDA Available

Non-Disclosure Agreement available for organizations handling sensitive corporate data. Contact our B2B team to arrange before device handover.

Data Wiping on Request

Secure data wiping can be arranged before disposal or handover. The method and the written evidence you receive are scoped and confirmed per engagement — ask the B2B team what applies to your device types.

PDPA 2010

Compliant

Data Wiping

Scoped Per Engagement

Chain-of-Custody

Tracked

NDA

Available

Request the Terms Template

Ask our B2B team for a template to use as a starting point for your procurement process, then adjust the scope, warranty and escalation points to suit your company.

Request Terms Template Discuss Custom Terms

Service Terms FAQ

Common questions from procurement and IT managers.

What happens if TechFix misses an agreed date?

If a date we agreed slips, we tell you with a revised ETA and the reason, without waiting for you to ask. For fleet accounts with a signed agreement, the escalation route in that agreement applies. We do not promise automatic compensation; anything beyond that is only what your written agreement says.

Can we negotiate custom service terms?

Yes. Corporate customers can discuss scope, how response and status updates are handled, the escalation contact, and data protection and NDA terms. Contact our B2B team to start the discussion, and whatever is agreed is put in writing.

How is the warranty claim process handled for fleet accounts?

Contact our B2B team with the job number of the original repair. If the issue is covered by the 90-day warranty, the repair is done at no cost. You courier the device to us and we courier it back free. Any fleet-specific claim terms apply only if they are in your written agreement.

Is our data safe during the repair process?

We do not access customer data as part of our repair process. If a repair requires a factory reset (e.g., a boot-related failure), we notify the customer before proceeding and advise on backups. For corporate customers requiring secure data wiping or NDA coverage, those can be arranged as add-ons.

Do you publish fixed response and turnaround times?

No. Response and turnaround depend on the device, the fault and parts availability, so they are agreed in a written scope for your account rather than promised in general. Our B2B team can walk you through what is realistic for your fleet, and we tell you early if parts need to be sourced.

Get Custom Service Terms

Ready to DiscussCustom Terms?

Our B2B team will work with you to write up service terms that fit your procurement, compliance and operational requirements.

Response and status update arrangements
Scope of devices and services
NDA and data protection terms
Escalation path customisation
Warranty terms in writing
Courier and handover arrangements

90-Day Warranty
Written Scope
Job Tracking
NDA Available

Prefer WhatsApp? Message us directly:

WhatsApp Our B2B Team

017-355 5725

Related Services

Explore Our B2B IT Solutions

Complete IT support ecosystem for Malaysian businesses