017-355 5725
Hospitality IT · Wi-Fi · networking · managed support

Secure IT for
Hospitality.

IT support for hotels, restaurants and cafes — guest and staff Wi-Fi, networking, front-desk and back-office computers and device security, planned around your service hours. Scope is set after a free site assessment, based on your property and the systems you already use.

Book Free Site AssessmentTalk to our team
Guest & staff Wi-FiManaged IT & helpdeskDevice security
TechFix engineers setting up an office server rack
Free site assessment, no obligation
Wi-FiGuest & staff networks
POSWorkstation support
MDMDevice security
FreeSite assessment

Which one are you?

Both start with a free site assessment and a written proposal, with every line itemised.

We run a hotel or resort

Guests judge you on Wi-Fi and how fast check-in feels. We survey the property, plan coverage around rooms and public areas, and keep guest, staff and back-office networks apart.

  • Wi-Fi survey of rooms, corridors and public areas
  • Guest, staff and back-office networks kept separate
  • Front-desk and back-office computers set up and maintained
  • Work scheduled around guest check-in and check-out
Typical projectScoped after a site surveyPlan my property IT

We run restaurants, cafes or outlets

Tills, order tablets, receipt printers and Wi-Fi all have to work at the busiest hour. We assess each outlet and keep the setup consistent from one outlet to the next.

  • POS workstations, printers and scanners checked
  • Outlet Wi-Fi and network planned around the floor and kitchen
  • Payment terminals stay with your bank or provider
  • One documented setup repeated across outlets
Typical projectScoped per outletPlan my outlet IT

What we set up.

Six services, one accountable team. We recommend the simplest setup that fits your property, not the one with the most features.

Office networking & cabling

Switching, firewall and structured cabling for the property, scoped after a site survey and handed over with documentation.

Site surveyStructured cablingFirewallDocumented handover

Guest & staff Wi-Fi

Wi-Fi planned around rooms, corridors, dining areas and back-of-house, with guest traffic kept apart from staff and operations.

Wi-Fi site surveyGuest isolationCoverage planningStaff network

Network & device security

A firewall, VPN for remote access and security on staff computers, scoped to the risks of your property.

FirewallVPNEndpoint securityDevice policies

Back-office & server support

Windows or Linux server support, storage and backup for the back office, scoped around the systems you actually run.

Server supportStorageBackupMigration

Microsoft 365 & Google Workspace

Email, storage and collaboration set up for management and office staff, with two-step sign-in switched on.

Microsoft 365Google WorkspaceTwo-step sign-inMigration

Front desk & POS workstations

Repair and maintenance for front-desk, back-office and POS workstations, printers and scanners. Payment terminals stay with your bank or provider.

Laptop repairMaintenance contractPOS workstationsPrinters & scanners

How a project runs.

Click a phase. Each one has named deliverables, and the timeline is confirmed in your written proposal.

Phase 01

Free site assessment

Before we start

We walk the property or outlet, learn how guests and staff use technology and note what is already installed.

Deliverables
  • Site notes
  • Equipment overview
  • Priority list
Phase 02

Scope & proposal

Before you commit

A written proposal that lists network, Wi-Fi, devices, licences and ongoing support as separate lines.

Deliverables
  • Written proposal
  • Itemised lines
  • Proposed schedule
Phase 03

Setup

Agreed with you

Work is scheduled around guest and service hours where the building and the work allow. Everything is tested before handover.

Deliverables
  • Installation
  • Configuration
  • Testing
Phase 04

Handover & support

Ongoing

Records of what was set up, plus ongoing support if you choose it, or a clean handover if you prefer to run it yourself.

Deliverables
  • Network & device records
  • Admin handover
  • Support plan

How a property setup typically runs.

The usual order of work. Real dates depend on your building, approvals and service hours and are confirmed in your proposal.

Before kickoffFree site assessmentWe walk the property, learn how guests and staff use IT and agree what actually needs doing.
ProposalWritten scopeNetwork, Wi-Fi, devices, licences and support are quoted as separate lines you can keep or remove.
PlanningCoverage & network planWi-Fi coverage, network separation and equipment positions are agreed before anything is installed.
InstallationScheduled around serviceWork is agreed with property management and planned outside peak guest and service periods where possible.
TestingChecked before handoverCoverage, sign-in and each device's connection are checked, and issues are noted and fixed.
After handoverRecords & supportNetwork map, device and settings records are handed over, and support continues if you choose it.
Bench and engineers based in Sunway, SelangorNetworking, Wi-Fi and managed IT under one teamCourier your device to us; we courier it back freeRecords you keep: network map, devices and settings
Illustrative scenario

A property setup, start to finish.

Illustration only, not a client case
Scenario · Hospitality

Seamless IT for a guest-facing property

Wi-FiPlanned room by room
NetworksGuest and staff kept apart
RecordsHanded over

The problem. A small hotel keeps getting complaints about weak Wi-Fi in guest rooms. The front-desk computer shares a network with guest devices and nobody has a record of what was installed or by whom.

What we do. A free site assessment to see how the property is used, then a written scope. We plan Wi-Fi coverage, separate guest, staff and back-office traffic, set up the front-desk and back-office computers and document the result. Work is scheduled with management around guest hours, and dates are confirmed in the proposal.

“Guests should not notice the IT: the Wi-Fi works in the room and check-in is never held up by the network.”

— Our setup goal, not a client testimonial
Guest, staff and back-office networks kept separate
Wi-Fi coverage planned against the floor plan
Front-desk computers recorded in an asset register
Network map and admin accounts handed over
The Property Setup
Before
Typical property:
one shared network, no records
After
TechFix setup:
separated networks, documented handover
Ask about a similar setup

What IT downtime costs a hotel or restaurant.

Drag to your numbers: the honest comparison between planning IT properly and lost working time.

Your downtime calculation

Most budgets count the IT invoice and ignore the bigger number: a team that cannot serve guests.

45 people
RM320
2 days

* Cost per head per day = fully-loaded payroll, not basic salary. Excludes missed revenue, guest compensation and goodwill loss.

If an outage hits service
RM28,800
45 people × RM320 × 2 days of standing still
Cost of the downtime above:RM28,800
The takeaway: Two or more lost days is a large number for a single property — and you would still need the fault fixed afterwards. That is the case for planning network work around service hours and testing before handover.

What we put in writing.

Plain commitments about how we scope and price, including what we do not promise.

Work planned around your service hours

We agree the schedule with you and plan work outside peak guest and service periods wherever the building and the work allow.

Written, itemised scope

Network, Wi-Fi, devices, software licences and ongoing support are listed as separate lines. Nothing starts until you approve the scope.

Records you keep

The network, devices and settings we set up are documented and handed to you, so you can run IT yourself or with another engineer whenever you choose.

What we do not promise

No uptime or response-time figure is promised before we have assessed your site. Telco lead times sit with the telco, and payment-terminal faults sit with your bank or terminal provider.

Working around your guests.

Hotels and restaurants cannot close for IT work. These are the parts that usually need planning.

Step 01Internet lineTelco install lead times are set by the telco, not by us, so lines and backup links should be ordered early.
You order · we advise
Step 02Network & Wi-FiCoverage planned around rooms, corridors, dining areas and back-of-house. Larger cabling jobs are scoped after a site survey.
We design
Step 03Building & access rulesMany properties need approval for cabling and after-hours access. Check with property management early; we tell you what the work needs.
You check · we advise
Step 04DevicesFront-desk, back-office and POS workstations prepared, tested and recorded before they go live.
We prepare
Step 05RecordsNetwork map, devices and settings documented so the next change starts from facts, not guesses.
We document

What you keep at handover.

Yours to keep: records good enough to hand to any engineer, even if you never call us again.

As-built diagram

How the network is connected, as installed.

Port & patch map

Which cable and port serves which room, desk or device.

Test records

What was checked at handover and the result.

Asset register

Each device recorded with serial number and who uses it.

Config backups

Firewall, switch and Wi-Fi settings exported and handed over.

Credentials handover

Admin accounts in your name: you own the network, not us.

Three ways to run hospitality IT.

An honest comparison. The right choice depends on the size of your property or group.

What matters for a guest-facing businessAd hoc vendor callsIn-house IT aloneTechFix
Guest Wi-Fi coverageAccess points added after complaintsDepends on capacity✓ Survey-led coverage plan
Guest and staff networks separatedOften one shared networkIf one person has time✓ Separation built into the proposed design
POS and payment boundariesUnclear who owns whatUnclear who owns what✓ Written split between TechFix, your POS vendor and your bank
Cover when someone is awayWhoever answers the phoneA single point of failure✓ A helpdesk, not one person
Work around service hoursWhen the engineer is freeEvenings, after a full shift✓ Scheduled with you around service where possible
Documentation you keepNoneWhatever time allowed✓ Records and admin accounts in your name
Price clarityDay-rate, open-endedA salary, plus tools✓ Itemised proposal, remove what you do not need
TF
Your point of contact

TechFix B2B team

Business IT support · Sunway, Selangor

Talk to us directly by WhatsApp or phone, not through a ticket queue. We start with the free site assessment and tell you plainly if you do not need ongoing support yet.

Managed ITOffice networkingWi-Fi surveyEndpoint securityServer support
Book a free site assessmentWhatsApp the team
Free site assessment & proposal

Free site assessment, written proposal.

Tell us about your property or outlets, the systems you use and what is not working. You get a written scope that separates network, devices, licences and ongoing support, so you can remove what you do not need. The assessment is free and there is no obligation to proceed.

Free first site assessment
Itemised written proposal
Network, devices, licences and support priced separately
Timeline confirmed in the proposal
Prefer voice or direct chat?
Call 017-355 5725·WhatsApp floor plan (012-770 7120)
Project type

Frequently Asked Questions

Common questions about IT support for hotels, restaurants and cafes in Malaysia.

What IT support do hotels and restaurants get from TechFix?

Guest and staff Wi-Fi planning, office networking and cabling, managed IT and helpdesk, endpoint security and device management, server and backup support, and repair and maintenance for front-desk, back-office and POS workstations. The scope is set after a free site assessment, based on your property and the systems you already use.

How do you work without disturbing guests?

Work is scheduled with your management around guest and service hours where the building and the work allow. Real time slots depend on building approvals and how busy the property is, and are confirmed in the written proposal.

Do you replace our POS or hotel management system?

No. We support the computers, printers, scanners and network underneath it, and coordinate with your system vendor so responsibility is clear when something fails. Payment terminals stay with your bank or terminal provider.

Can guest Wi-Fi be kept separate from our staff and operations network?

Yes, and we recommend it. Separating the networks stops guest devices reaching POS workstations, back-office systems and staff printers, and makes faults easier to trace.

Do you promise a network uptime or response time?

No. We do not quote an uptime or response-time figure before assessing your site. Any support commitments are written into the agreement once the scope is understood.

How much does it cost?

It depends on the size of the property, the number of outlets and devices, the work involved and the support you want. The written proposal separates network, devices, third-party licences and ongoing support so you can remove the parts you do not need.
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