Hospitality IT Specialists

IT Support forHotels & F&B

Keep your POS, guest WiFi, PMS, and kitchen tech running 24/7. Specialist hospitality IT with 4-hour emergency response across Malaysia.

WhatsApp for a Quote 017-355 5725

Same-Day Response
15,000+ Repairs Done
Based in Sunway Geo Avenue
No Lock-in Contracts

Trusted by local F&B outlets and boutique hotels in Klang Valley

Local Cafes & KopitiamsBoutique HotelsF&B RestaurantsGuesthousesCloud KitchensSubang & PJ Eateries

The Real Cost of IT Problems

Hospitality IT Challenges We Solve

Every IT failure in a hotel or restaurant directly hits your revenue and guest experience. We prevent and fix these before they hurt your business.

POS System Crashes During Rush Hour

A frozen POS terminal during dinner service can cost thousands in lost orders and angry customers. Every minute of downtime directly impacts your revenue.

Unreliable Guest WiFi

Poor WiFi is the top complaint in hotel reviews. Dead zones, slow speeds, and authentication failures drive away repeat bookings and damage your brand reputation.

PMS Connectivity Failures

When your property management system goes offline, check-ins stall, room assignments break down, and front desk staff are left scrambling with manual processes.

Kitchen Display System Outages

KDS failures cause ticket backlogs, wrong orders, and kitchen chaos. Without a functioning display system, even your most experienced chefs can't maintain service speed.

No After-Hours IT Support

Hotels and restaurants operate 24/7 but most IT vendors don't. A 2 AM front desk printer failure with no support line to call is a nightmare scenario.

Slow Devices Hurting Service Speed

Outdated tablets, freezing terminals, and slow printers hold up orders and frustrate staff. Responsive hardware is as important as good food — we keep your devices in working order.

What We Cover

Hospitality IT Services

From POS terminals to guest WiFi networks — comprehensive IT support built for the unique demands of the hospitality industry.

POS Device Support

Emergency repair and preventive maintenance for all major POS terminals — Ingenico, Verifone, EFTPOS, NCR, and integrated tablet-based systems. We stock common replacement parts for fast turnaround.

Guest WiFi Management

End-to-end guest WiFi solutions covering survey, design, deployment, and ongoing management. Seamless roaming, voucher portals, bandwidth control, and real-time monitoring across every floor and outlet.

Front Desk Terminal Maintenance

Scheduled maintenance and rapid repair for front desk workstations, check-in kiosks, receipt printers, and key card encoders. We keep your check-in process frictionless 24/7.

Front Desk Workstation Support

Repair and maintenance for the devices your front desk runs on — desktops, laptops, receipt printers, and barcode scanners. We fix the hardware so your PMS software can do its job.

Kitchen Display Screen Repair

Cracked, dead, or flickering KDS screens and kitchen monitors replaced same day. We carry common screen sizes and keep your kitchen display running so orders flow without interruption.

Conference Room AV Support

Meeting room and event space technology support including projectors, screens, video conferencing systems, in-room controls, and HDMI/wireless presentation setups.

Transparent Pricing

Plans for Every Hospitality Business

No hidden fees. No lock-in contracts. Cancel anytime. Pay monthly.

Starter

From RM 699/month

For single-outlet cafes, restaurants, or small hotels with up to 10 endpoints.

Up to 10 managed endpoints
Business hours helpdesk (9am–6pm)
POS system support
Remote monitoring & alerts
Monthly health report
2 on-site visits per month

Get Started

Business

From RM 1,499/month

For hotels and F&B chains with up to 50 endpoints and multi-outlet operations.

Up to 50 managed endpoints
Extended hours support (8am–10pm)
Priority on-site response (4hr SLA)
Guest WiFi management
PMS & POS support
Unlimited on-site visits
Quarterly IT infrastructure review
Staff IT induction training

Enterprise

Custom

For hotel groups, resort chains, and large F&B operators with 50+ endpoints.

Unlimited managed endpoints
24/7 support coverage
2-hour emergency SLA
Dedicated account manager
Multi-outlet coordination
Custom integrations & automation
Executive IT dashboards
Monthly on-site reviews

Request Quote

All plans include a free IT infrastructure audit for new clients. Prices exclude SST.

Same Day

Response in Klang Valley

15,000+

Devices Repaired

50+

Local Businesses Served

4.9★

Google Rating

Common Questions

Hospitality IT FAQs

Everything you need to know about our hospitality IT support services.

Can you support our POS systems from different vendors?

Yes. We support all major POS hardware brands including Ingenico, Verifone, PAX, NCR, Casio, and tablet-based systems running Square, StoreHub, Lightspeed, and Revel. We diagnose both hardware and software issues and carry stock of common replacement parts.

What is your response time for critical hospitality IT issues?

We're based in Sunway Geo Avenue, Subang Jaya. For POS terminals and hardware issues across Klang Valley, we target same-day or next-business-day on-site response. Our coverage is focused on Klang Valley — KL, PJ, Subang Jaya, Shah Alam, and surrounding areas.

Do you offer after-hours IT support for hotels and restaurants?

We do our best to accommodate urgent requests outside standard hours — WhatsApp us and we'll respond as soon as possible. For critical device failures, we prioritise same-day turnaround on the next business morning. For extended-hours cover, ask us about our arrangement options.

Can you manage guest WiFi across multiple floors or buildings?

Absolutely. We design enterprise-grade WiFi networks using Ubiquiti, Cisco Meraki, and HPE Aruba access points — with seamless roaming between floors, buildings, and outdoor areas. We also set up branded captive portals and manage bandwidth allocation for guest vs. back-of-house traffic.

Do you support property management systems like Opera and Cloudbeds?

We provide technical support for Opera PMS, Cloudbeds, Fidelio, StayNTouch, and other major platforms. This covers workstation connectivity, printer integration, network access issues, and coordination with your PMS vendor on the IT infrastructure side.

We have 12 restaurant outlets. Can you manage all of them under one plan?

Yes — if you have multiple outlets in Klang Valley, we can service all of them. We keep a repair history for each location and can prioritise urgent calls across your outlets. For businesses with many locations across different states, we'll be upfront about our coverage limits.

Hospitality IT Specialists

Get a Custom Hospitality IT Quote

Tell us about your property and we'll build a tailored IT support plan that keeps every touchpoint — from front desk to kitchen — running smoothly.

4-hour emergency response for critical systems

Dedicated hospitality IT team — not a generic helpdesk

Support across Klang Valley and major Malaysian cities

Flexible plans for single outlets to large hotel groups

Prefer to talk directly?

017-355 5725
WhatsApp Us

4-Hour Emergency Response

Ready to Protect Your Guest Experience?

Every IT outage in hospitality is a guest satisfaction problem. Let TechFix keep your technology invisible — so your team can focus on delivering exceptional experiences.