01
Antivirus, EDR and MDR
Installing protection is not the same as operating detection and response.
- Preventive antivirus
- Endpoint telemetry and EDR
- Human triage, escalation and response process
Operations-gated security service
Managed Detection and Response for SMEs
Assess telemetry, endpoint coverage, escalation contacts and response authority before proposing a monitored security service or monthly price.
- Confirm whether the environment is monitorable
- Define alert ownership and response authority
- Price tooling, onboarding and service operations transparently
01
Confirm whether the environment is monitorable
02
Define alert ownership and response authority
03
Price tooling, onboarding and service operations transparently
Scope and process
What to assess before the work starts.
02
Supported estate
Platforms and minimum fleet size are confirmed during readiness review.
- Endpoint and server operating systems
- Identity and log sources
- Unsupported and unmanaged-device exceptions
03
Monitoring-to-reporting workflow
The operating model defines what happens to every relevant alert.
- Monitoring and triage
- Approved containment and escalation
- Closure, reporting and lessons
04
Responsibility matrix
Customer and provider duties are explicit.
- Tool and agent health
- Decision and containment authority
- Remediation and business recovery ownership
05
Onboarding and stabilisation
Coverage gaps must be known before service targets begin.
- Inventory and deployment
- Exclusions and failed-agent handling
- Stabilisation period and coverage acceptance
06
Incident communications
Contacts, channels and severity rules are agreed before go-live.
- Escalation roster
- Severity and notification path
- Out-of-hours authority
07
Monthly reporting and review
Recurring evidence shows coverage, alerts and unresolved risk.
- Agent and telemetry health
- Alert and incident summary
- Security review and recommendations
08
Package comparison
Packages are published only after delivery scope is verified.
- Coverage hours and sources
- Triage and response authority
- Tools, onboarding and recurring operations priced separately
09
Optional add-ons
Adjacent controls remain separately scoped.
- Microsoft 365
- Firewall and backup
- Vulnerability review
Ready to turn this scope into a practical next step?
Send the essentials now; TechFix will review them before confirming feasibility or price.
Scope boundaries before quotation
Assessment confirms compatibility, delivery ownership, timing, dependencies and price.
- • Hardware, parts, licences, travel and third-party charges are quoted separately unless the proposal says otherwise.
- • Dates, compatibility, downtime and response targets are confirmed only after assessment.
- • TechFix supplies repair parts and does not accept customer-supplied repair parts.
- • TechFix does not provide deleted-file data recovery.
- • No 24/7 monitoring, containment authority, response target, tool support or RM999 price is offered until an approved operating model and proposal exist.
Qualification form
Request an MDR coverage assessment
Tell us enough to scope the next step. We review the request before confirming price, feasibility, dates or service targets. Expect an initial response within one business day; complex scopes may need a follow-up call or site assessment.
Call 017-3555725Frequently asked questions
Is this a public RM999/month package?
No. That demand signal is not an approved commercial offer. Scope and pricing follow a readiness assessment.
Does MDR prevent every incident?
No. MDR can improve detection and response, but no service eliminates cyber risk.
Related business services