MacBook Pro 2017 Butterfly Keyboard Replacement - Covered by Extended Program
Free keyboard replacement under Apple's Keyboard Service Program
The customer’s MacBook Pro 2017 had the notorious butterfly keyboard issues with sticky and unresponsive keys. We replaced the entire top case (keyboard + battery + trackpad) completely free under Apple's Keyboard Service Program, saving her RM 2,100.
Illustrative example based on a typical repair we perform
The Transformation
Before & After Results
The customer, a content writer from Kuala Lumpur, was struggling with her MacBook Pro 2017's infamous butterfly keyboard. Multiple keys were either sticky, repeating characters, or not responding at all. The 'E', 'S', and 'Space' keys were the worst offenders, making writing articles nearly impossible. She had to use an external keyboard, defeating the purpose of a laptop. She was about to buy a new MacBook for RM 5,999 but decided to check repair options first. She didn't know that her model was covered under Apple's free Keyboard Service Program.
Sticky E, S, and Space bar keys
Keys repeating or not registering
Have to press very hard for keys to work
Forced to use external keyboard
Battery health at 72% (only 3 hours runtime)
Trackpad felt sluggish
After reviewing her MacBook's serial number, we confirmed it was eligible for Apple's Keyboard Service Program (models 2015-2019 with butterfly keyboards qualify for free replacement within 4 years of purchase - extended to 5 years in some regions). We assisted the customer in processing the claim directly through Apple's program on their behalf. The keyboard repair requires replacing the entire top case assembly, which includes the keyboard, battery, and trackpad. We ordered the replacement parts through the program, and once arrived, completed the full top case replacement. This gave the customer not just a new keyboard, but also a brand new battery and trackpad at no cost.
Perfect keyboard with all keys working flawlessly
Improved 3rd gen butterfly mechanism
Brand new battery at 100% health
7+ hours battery life restored
Fresh, responsive trackpad
Like-new typing experience
All repairs 100% FREE under Apple program
Repair Process
Step-by-Step Timeline
Eligibility Verification
Verified serial number qualifies for Apple's Keyboard Service Program
Diagnostic Testing
Documented all keyboard issues and ran Apple diagnostic tests
Program Registration
Submitted claim to Apple's service program portal
Parts Ordering
Ordered original top case assembly from Apple (3-day delivery)
Data Backup
Created complete backup before beginning hardware replacement
Top Case Replacement
Removed old top case and installed new assembly (keyboard + battery + trackpad)
System Calibration
Calibrated new battery and updated SMC/NVRAM settings
Quality Testing
Comprehensive keyboard, trackpad, and battery testing
TechFix Technician
MacBook Repair Specialist
Specialties
"Every repair we complete is done with the same care and precision we'd want for our own devices. Your trust is our responsibility."
— TechFix Technician
Repair services behind this case study
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