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Surface Pro (5th Gen) Repair Malaysia

The 2017 Surface Pro (7th Gen Intel, 12.3-inch PixelSense) is still a capable tablet, and its battery is usually what gives out first. We diagnose it on the bench, supply the parts and back every repair with a 90-day warranty.

90-Day WarrantyLonger warranty options can be requested and are confirmed on the final quoteQuote before repairSunway workshop
Surface Pro (5th Gen) opened on the bench for repair at TechFix Malaysia

Common Surface Pro (5th Gen) Problems

These are the faults we see most on the 5th Gen Surface Pro. Back up your files before you hand it over, because a repair can involve opening the device.

Battery drains fast or shuts off suddenly

Battery Replacement · RM 680

After years of charge cycles, a Surface Pro 5 battery loses capacity. Typical signs are a fast drop from a high charge, shutdowns while unplugged, or running only on the charger.

Screen lifting from the frame

Battery Replacement · RM 680

A display that bulges or lifts at the edge is a classic sign of a swollen battery pushing from underneath. Stop using and charging the device, and bring it in. Do not press the screen back down.

Cracked screen, flicker or dead touch

Screen Replacement · Quote after diagnosis

The glass is bonded to the frame, so a crack, flickering, lines or ghost touches mean a full display replacement on the bench. We confirm the fault first, since a cable or board issue can look the same.

Type Cover not detected

Diagnosis first

Wipe the magnetic connector on both the tablet and the cover with a dry cloth and try again. If it is still not detected, we test the connector, the cover and the board to find which one is at fault.

Charging problems or will not power on

Quote after diagnosis

A flaky Surface Connect port, a charger that no longer charges or a dead unit can come from the port, the battery or the board. We test each before we recommend a repair.

Surface Pro (5th Gen) Repair Pricing

Prices come from our repair records for the Surface Pro (5th Gen). A service without a price is quoted after diagnosis, because the exact job depends on the unit. The diagnosis is RM150, and it is waived when you approve the repair.

Battery Replacement

Turnaround: 3–4 hrs

RM 680

Screen Replacement

Turnaround confirmed at diagnosis

Quote after diagnosis

Logic Board Repair

Turnaround confirmed at diagnosis

Quote after diagnosis

SSD Upgrade or Replacement

Turnaround confirmed at diagnosis

Quote after diagnosis

Speaker Repair

Turnaround confirmed at diagnosis

Quote after diagnosis

Water Damage Repair

Turnaround confirmed at diagnosis

Quote after diagnosis

Surface Pro (5th Gen): Repair or Replace?

A Surface Pro 5 is worth repairing when the board is healthy and only a wear part has failed. Here is how we usually advise.

SituationRepair priceOur advice
Short battery life, nothing else wrongRM 680Repair. A new battery is usually the best-value way to extend the life of this tablet.
Cracked screen, device otherwise worksQuote after diagnosisRepair if you still rely on the device. We quote after diagnosis because the display is bonded to the frame.
Will not power on, battery and charger ruled outQuote after diagnosisWe diagnose the board first and give you an honest quote, so you can decide before paying for the repair.

Only the services with a price in our records show one here. For anything else we quote after diagnosis, and the diagnosis fee is waived when you approve the repair.

Frequently Asked Questions: Surface Pro (5th Gen) Repair

Is the Surface Pro 5 still worth repairing?
Often yes. It runs 7th Gen Intel and a 12.3-inch PixelSense display, which is fine for browsing, documents and note-taking. A battery or screen repair is usually worth it if the board is healthy. We tell you honestly after diagnosis if it is not.
Can the Surface Pro 5 storage be upgraded?
We confirm this at diagnosis rather than promise it up front. Surface models differ in how the storage is fitted, so we check your unit first. If an upgrade is possible, we supply the drive. We do not fit drives you bring in.
My Surface Pro 5 screen is lifting at the edge. What should I do?
Stop using and charging it straight away. A screen lifting from the frame is a sign of a swollen battery, which is a safety risk. Bring it to us or courier it in. Do not press the screen down or try to open it yourself.
Will my files be safe during the repair?
We do not offer data recovery, and some repairs mean opening the device, so back up your files before you send it in. We never promise to save or recover data from a failed unit.
What does the diagnosis cost, and what warranty do I get?
The diagnosis is RM150, waived when you approve the repair. Every completed repair carries a 90-day warranty on the parts we supply and the work we do.

Frequently Asked

Do you use original parts for repairs?

Yes, all parts used by Techfix Malaysia are high-quality components that meet or exceed OEM specifications. Every replacement part comes with a 90-Day Warranty. Longer warranty options are confirmed with your final quote. We source directly from trusted suppliers to ensure reliability and longevity for your device.

Are you authorised Apple or Microsoft technicians?

Techfix Malaysia is an independent repair specialist — not affiliated with Apple or Microsoft. Our technicians are trained professionals with years of experience across all device types. Because we work independently, we complete most common repairs same-day and we do not wipe your data. Repairs that need longer are confirmed with you upfront.

Related Surface Repairs

Fix Your Surface Pro (5th Gen)

Walk in Monday to Friday, 9am to 6pm, or courier your Surface Pro (5th Gen) to us. There is no free pickup, but we courier it back to you free once the repair is done.

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