Instalment plans for eligible final invoices — from RM300, subject to bank eligibility.

017-355 5725
Transparent Pricing Policy

TechFix Fee Policy — Transparent Pricing

We believe you should know exactly what you pay before any work begins. Our fee structure is straightforward — diagnostic fees are waived when you proceed with repair.

RM100–150 Diagnostic

Waived when you proceed with repair

No Fix No Fee

Pay nothing if we can't repair it

90-Day Warranty

All repairs backed by warranty

Fee Structure

Diagnostic Fees by Device Type

A single, transparent diagnostic fee — waived in full when you proceed with the repair. All fees are waived if you proceed with the repair.

Phones, Tablets & Watches

iPhoneiPadApple WatchAndroid Tablets
Diagnostic FeeRM100–150

Waived entirely when you proceed with any repair

Laptops & MacBooks

MacBook ProMacBook AirSurface ProDell+2 more
Diagnostic FeeRM100–150

Waived entirely when you proceed with any repair

Gaming Consoles

PlayStation 5Xbox Series XNintendo SwitchSteam Deck
Diagnostic FeeRM100–150

Waived entirely when you proceed with any repair

Scenarios

What You Pay In Each Scenario

Here's exactly what happens with your fees depending on your decision after diagnosis.

You Proceed with Repair

No deposit needed. Free to book. Pay only when you collect your device after diagnosis.

  1. 1Book your slot free
  2. 2Device diagnosed
  3. 3Approve repair quote
  4. 4Repair completed
  5. 5Pay at collection

You only pay the repair cost

You Cancel After Diagnosis

If you choose not to proceed after diagnosis, you pay the diagnostic fee for your device type.

  1. 1Book your slot free
  2. 2Device diagnosed
  3. 3Decline repair quote
  4. 4Pay diagnostic fee if applicable

Total varies by device

No-Show / Missed Appointment

If you cannot make your appointment, WhatsApp us as early as possible so the slot can be released.

  1. 1Book your slot free
  2. 2Miss appointment
  3. 3Slot released

No online payment forfeited

The Bottom Line

If you proceed with repair, diagnostic fees are completely waived. You only pay for the repair. If we genuinely can't fix it, you pay nothing at all — the diagnostic is waived too, and we will always tell you before we start.

Warranty

90-Day Repair Warranty

Every TechFix repair is backed by a 90-day warranty on parts and workmanship.

90-Day Repair Warranty

All repairs carry a 90-day warranty covering the specific fault we fixed. If the same issue recurs within 90 days, we will repair it again at no charge.

What's Covered

The warranty covers the repaired component and workmanship. A screen replacement is covered against defects in the replacement screen and installation.

What's Not Covered

Physical damage after collection (drops, cracks, liquid), unrelated faults, and damage caused by third-party repairs or modifications are not covered.

How to Claim

Bring your device and your collection receipt to any TechFix center within 90 days. We will inspect and repair the covered fault free of charge.

Cancellation

Cancellation Policy

Life happens — here's what applies if you need to cancel or miss your appointment.

24+ hours before appointmentContact us to reschedule at no charge
Less than 24 hours beforeWhatsApp us to release or reschedule the slot
No-show (no contact)Future priority booking may be limited

Need to reschedule? WhatsApp us at +60 17-355 5725 as early as possible and we will do our best to accommodate you.

Payments

Accepted Payment Methods

We accept all major payment methods at our Sunway center.

Visa / Mastercard

Debit and credit cards accepted

DuitNow QR

All Malaysian bank apps supported

Cash

Accepted at both centers

TNG e-Wallet

Touch 'n Go eWallet

No deposit needed. Free to book. Pay only when you collect your device. We will quote the exact amount once technician completes the diagnosis.

Questions Answered

Frequently Asked Questions

Everything you need to know about our fee structure and guarantees.

Is the diagnostic fee free if I proceed with the repair?

No deposit needed. Free to book. If you approve the repair quote and proceed, you only pay the final approved repair cost when you collect your device.

What happens if you can't fix my device?

If we are unable to repair your device — for example, due to severe board-level damage or unavailable parts — our No Fix No Fee policy means you pay nothing at all. We return your device and waive the diagnostic entirely. We will always tell you upfront if repair is not feasible.

Do you charge for quotes?

No deposit needed. Free to book. We will quote the exact amount once technician completes the diagnosis.

What is covered under the 90-day warranty?

The 90-day warranty covers the specific component repaired and the workmanship. For example, a battery replacement carries a 90-day warranty against battery defects and installation faults. It does not cover new faults, physical damage after collection, or faults unrelated to the repair performed.

Ready to Get Your Device Fixed?

Book with confidence. Diagnostic fees waived when you proceed. 90-day warranty on every repair. No fix, no fee.

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