TechFix Fee Policy — Transparent Pricing
We believe you should know exactly what you pay before any work begins. Our fee structure is straightforward — diagnostic fees are waived when you proceed with repair.
RM50–100 Diagnostic
Waived when you proceed with repair
No Fix No Fee
Pay nothing if we can't repair it
90-Day Warranty
All repairs backed by warranty
Diagnostic Fees by Device Type
Fees reflect the time and expertise required to properly diagnose each device category. All fees are waived if you proceed with the repair.
Phones, Tablets & Watches
Waived entirely when you proceed with any repair
Laptops & MacBooks
Waived entirely when you proceed with any repair
Gaming Consoles
Waived entirely when you proceed with any repair
What You Pay In Each Scenario
Here's exactly what happens with your fees depending on your decision after diagnosis.
You Proceed with Repair
No deposit needed. Free to book. Pay only when you collect your device after diagnosis.
You Cancel After Diagnosis
If you choose not to proceed after diagnosis, you pay the diagnostic fee for your device type.
No-Show / Missed Appointment
If you cannot make your appointment, WhatsApp us as early as possible so the slot can be released.
The Bottom Line
If you proceed with repair, diagnostic fees are completely waived. You only pay for the repair. If we can't fix it, you pay the diagnostic fee only — and we will always tell you before we start.
90-Day Repair Warranty
Every TechFix repair is backed by a 90-day warranty on parts and workmanship.
90-Day Repair Warranty
All repairs carry a 90-day warranty covering the specific fault we fixed. If the same issue recurs within 90 days, we will repair it again at no charge.
What's Covered
The warranty covers the repaired component and workmanship. A screen replacement is covered against defects in the replacement screen and installation.
What's Not Covered
Physical damage after collection (drops, cracks, liquid), unrelated faults, and damage caused by third-party repairs or modifications are not covered.
How to Claim
Bring your device and your collection receipt to any TechFix center within 90 days. We will inspect and repair the covered fault free of charge.
Cancellation Policy
Life happens — here's what applies if you need to cancel or miss your appointment.
Need to reschedule? WhatsApp us at +60 17-355 5725 as early as possible and we will do our best to accommodate you.
Accepted Payment Methods
We accept all major payment methods at our Sunway center.
Visa / Mastercard
Debit and credit cards accepted
DuitNow QR
All Malaysian bank apps supported
Cash
Accepted at both centers
TNG e-Wallet
Touch 'n Go eWallet
No deposit needed. Free to book. Pay only when you collect your device. We will quote the exact amount once technician completes the diagnosis.
Frequently Asked Questions
Everything you need to know about our fee structure and guarantees.
Ready to Get Your Device Fixed?
Book with confidence. Diagnostic fees waived when you proceed. 90-day warranty on every repair. No fix, no fee.