Your Remote Team'sIT Department
We pick up your remote team's broken laptops, fix them same day, and return them to your employee's door. Based in Sunway Geo Avenue — covering all of Klang Valley.
Doorstep Pickup Available
Devices Repaired
Google Rating
Coverage Area
Why Remote IT Support Keeps Breaking Down
Traditional IT departments weren't built for distributed teams. Here's what your remote employees are struggling with right now.
Laptop Failures at Home
Your remote employee's laptop dies mid-deadline. No IT department nearby, no spare device, no fix — just lost productivity and panic.
Unsecured Home WiFi
Home routers default to zero enterprise-grade security. Every remote employee is a potential entry point for ransomware, data breaches, and credential theft.
No On-Site IT Help
Office-based support teams can't physically reach remote staff. Employees waste hours on hold, waiting for helpdesk tickets that take days to resolve.
VPN Dropouts & Slowdowns
Misconfigured VPNs block productivity rather than protect it. Remote staff get locked out of systems, suffer slow connections, and can't access critical files.
Complete WFH IT Services
Everything your remote workforce needs — from broken laptop pickup to enterprise endpoint security — under one monthly plan.
Doorstep Pickup & Repair
We collect broken laptops from your remote employee's home, repair in our certified workshop, and return same-day or next day. Klang Valley coverage. No employee downtime.
- Same/next-day pickup
- Certified workshop repair
- Doorstep return
- Loaner device option
WFH Device Kit
Refurbished or new laptops, peripherals, and accessories delivered directly to your remote hire. We set up the device, install your company apps, and ship it ready to use on day one.
- Device setup & delivery
- Company apps installed
- Basic security configured
- Direct-to-door delivery
VPN Setup & Troubleshooting
We set up and configure VPN access for your remote employees so they can securely connect to company systems from home. We also troubleshoot VPN dropouts and connectivity issues.
- VPN installation & config
- Remote connectivity fix
- MFA setup assistance
- Same-day troubleshooting
Basic Device Security Setup
Antivirus installation, Windows updates, and basic security configuration on your remote team's laptops. We make sure devices are protected before your staff connects to company systems.
- Antivirus setup
- Windows/macOS updates
- Basic security config
- Security checklist report
Remote Diagnostics
Our technicians connect remotely to diagnose and fix software issues, reinstall OS, recover data, fix Office suite problems, and resolve connectivity faults — all without any travel.
- Remote screen access
- OS reinstallation
- Data recovery
- Software troubleshooting
Employee IT Onboarding
End-to-end IT onboarding for new remote hires. Device provisioning, account setup, email configuration, security training, and a 30-minute guided orientation call.
- Device provisioning
- Account & email setup
- Security briefing
- Onboarding orientation
How It Works
From your first contact to a fully supported remote team in under 48 hours.
Tell Us About Your Team
Submit a quick form with your remote headcount, current device setup, and main pain points. We assess your needs within 2 hours.
Get a Tailored WFH IT Plan
We design a support package specifically for your distributed team — picking the right mix of doorstep, remote, and security services.
We Start Within 48 Hours
Once we agree on a plan, we schedule the first doorstep pickup or remote session within 48 hours. No lengthy onboarding — just fast, practical support.
Ongoing Support & Reports
Monthly health reports, proactive alerts, and a dedicated account manager. You see exactly what we're doing and how it saves your team time.
Simple Per-Employee Plans
No surprise bills. Fixed per-employee monthly pricing that scales with your remote headcount. Minimum 5 employees on Basic and Pro.
Basic
Essential remote helpdesk for small distributed teams.
Min. 5 employees
- Remote helpdesk support
- Email & chat ticketing
- 9am–6pm Mon–Sat coverage
- Software troubleshooting
- Remote diagnostics
- Monthly usage report
- ✕Doorstep pickup
- ✕Endpoint security
- ✕VPN management
Pro
Complete WFH IT cover — repairs, security & VPN included.
Min. 5 employees
- Everything in Basic
- Doorstep pickup & repair
- Endpoint security (EDR + encryption)
- VPN setup & management
- Employee IT onboarding
- WFH device kit delivery
- Priority 2-hour response SLA
- Dedicated account manager
Enterprise
Fully bespoke WFH IT strategy for large remote workforces.
50+ employees
- Everything in Pro
- Custom SLA agreements
- On-site tech dispatches
- Dedicated IT engineer
- PDPA & compliance support
- Hardware procurement
- C-suite IT advisory
- 24/7 emergency support
All plans include onboarding, no lock-in contracts, and a 30-day satisfaction guarantee.
Businesses Supported
Full Team Onboarding
Devices Repaired
Starting Price / Employee
WFH IT Support FAQs
Everything you need to know about our remote workforce IT support services in Malaysia.
Still have questions?
Chat With Us on WhatsAppSet Up Your Remote IT Department
Tell us about your team and get a tailored WFH device support proposal within 2 hours. Free assessment, no obligation.
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Stop Letting IT Problems Kill Remote Productivity
Your remote team deserves the same IT support as an in-office team. We deliver it at a fraction of the cost. Talk to us today.
Serving remote teams across Malaysia. Plans from RM29 per employee per month.