017-355 5725
Managed Security Operations Planning

SOC-as-a-ServiceMalaysia · Scope Before Commitment

Scope log sources, detection use cases, escalation workflows, endpoint coverage and reporting around your actual environment. Tools, coverage, response targets and pricing are confirmed in the written proposal.

Get SOC ProposalWhatsApp Us
  • ScopedCoverage
  • DefinedEscalation
  • QuotedAfter discovery
  • PhasedImplementation

What your SOC delivers

Define the monitoring and response operating model before selecting commitments or tools.

Monitoring Scope

Identify the email, endpoint, identity, cloud and network log sources that need visibility.

Detection Use Cases

Prioritise detection scenarios around the organisation's systems, threats and available telemetry.

Escalation Design

Define alert severity, evidence requirements, customer contacts and escalation paths before go-live.

Detection Engineering

Plan rule development, tuning, validation and change control for the selected platform.

Response Runbooks

Document who can contain, isolate, recover and communicate during a confirmed incident.

Reporting Requirements

Capture operational, management, insurer and audit reporting needs without claiming certification or compliance.

Service tiers

Starting scope patterns for discovery—not fixed packages, prices or service-level commitments.

Foundation

Core visibility

Custom scope
  • Environment and log-source inventory
  • Priority detection use cases
  • Escalation contacts and severity model
  • Reporting requirements
  • Platform and licence review
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Expanded

Broader integrations

Custom scope
  • Everything in Foundation
  • Additional identity, cloud or network sources
  • Rule tuning and validation plan
  • Response runbook design
  • Tabletop and handover requirements

Complex

Multi-system scope

Custom scope
  • Everything in Expanded
  • On-premises and cloud integration planning
  • Data retention and access design
  • Named responsibility matrix
  • Custom reporting and governance requirements

Scope your SOC deployment

Tell us your endpoint count, current tools and required coverage so we can prepare a discovery-led proposal.

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Frequently asked questions

What is SOC-as-a-Service and how is it different from MSSP?

A managed security operations engagement can combine log collection, detection rules, alert review, escalation workflows and incident-response coordination. The exact responsibilities, coverage hours, tools and response commitments must be defined in the accepted proposal.

Why would an SME need a SOC?

An SME may need clearer visibility across identity, email, endpoints and cloud services; documented escalation paths; and evidence for customer, insurer or internal risk reviews. Requirements vary, so the first step is an environment and obligation assessment.

How is a scoped service compared with other providers?

Compare providers on supported log sources, named responsibilities, coverage window, escalation authority, data location, reporting, exclusions and exit terms. TechFix prepares a scope around the customer environment instead of claiming an equivalent competitor stack or service level.

What tools do you use?

Tool selection depends on the customer tenant, existing licences, supported integrations, data requirements and approved budget. Any proposed SIEM, endpoint, case-management or threat-intelligence tools are named in the solution design before purchase or deployment.

How is the service priced?

Pricing depends on endpoint count, log volume, integrations, coverage window, retention, detection engineering, reporting and response responsibilities. TechFix provides a written scope and quote after discovery rather than advertising unverified fixed tiers.

How long does SOC deployment take?

The timeline depends on access approvals, log sources, existing licences, endpoint deployment, retention requirements, rule tuning and customer sign-off. The proposal identifies discovery, implementation, validation and handover milestones for the agreed scope.

What happens when you detect something?

The agreed runbook defines who reviews an alert, what evidence is collected, when the customer is contacted, and who can isolate systems or rotate credentials. Coverage and response targets only apply when they are explicitly included in the signed scope.

Can the scope consider regulatory or audit requirements?

Yes. The discovery process can record customer-supplied control, retention and reporting requirements. TechFix does not claim that a service makes an organisation compliant or issue regulatory attestations; customers should validate obligations with qualified legal, compliance and audit advisers.

Under attack, not monitored, or insurance-bound?

Call the hotline for active incidents. For planned SOC deployments, start with a scope call.

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