Ransomware RecoveryMalaysia · 4-Hour Response
Ransomware attack in progress? Immediate incident response for Malaysian SMEs. Isolation within the hour, forensic investigation, backup restoration, regulatory reporting, and post-incident hardening. Don't pay the ransom — talk to us first.
First 60 minutes matter most
What you do in the first hour determines whether operations can be contained and restored without paying.
Do NOT
- ✕DO NOT pay the ransom before we assess
- ✕DO NOT wipe or reinstall affected machines
- ✕DO NOT reboot encrypted machines
- ✕DO NOT delete ransom notes or malware files
- ✕DO NOT connect USB drives or personal devices
- ✕DO NOT ignore — 72h PDPA notification clock starts at awareness
Do This Now
- Unplug LAN cable + disable Wi-Fi on affected machines
- Keep machines powered ON (preserves forensic state)
- Call our 24/7 hotline: +60 17-355 5725
- Photograph ransom notes with a phone
- Identify who has backup admin credentials
- Gather list of recently opened attachments/links
Our 5-phase recovery framework
Proven SANS-aligned incident response playbook adapted for Malaysian SMEs.
Isolation + Triage
Network isolation, affected scope determination, threat actor identification, backup state verification.
Forensic Investigation
Indicator of compromise analysis, initial access vector, lateral movement mapping, data exfiltration assessment.
Recovery + Rebuild
Clean rebuild of affected systems, restore from verified backups, credential rotation, MFA enforcement.
Hardening
Patch cadence, EDR deployment, email security tuning, immutable backups, network segmentation, policy updates.
Regulatory + Insurance
PDPA breach notification prep, cyber insurance documentation, CyberSecurity Malaysia + MCMC reporting where required.
Request a response engagement
For active attacks, call the hotline first. This form is for post-incident hardening or tabletop exercises.
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Frequently asked questions
Prevent the next attack
Post-recovery, enroll in our 24/7 SOC-as-a-Service. MDR, threat hunting, and real-time alerting from RM15K/mo.