017-355 5725
Under attack right now?Call +60 17-355 5725 — confirm availability
Malaysia Ransomware Incident Assessment

Ransomware RecoveryContainment and Recovery Planning

Ransomware attack in progress? Get assessment-led support for containment, evidence preservation, recovery planning and post-incident hardening. Availability, response timing and deliverables are confirmed before an engagement begins.

Call Emergency HotlineWhatsApp Emergency
5 phases
Response framework
Scoped
Response timing
Evidence first
Assessment
Quoted
After review

First 60 minutes matter most

What you do in the first hour determines whether operations can be contained and restored without paying.

Do NOT

  • DO NOT pay the ransom before we assess
  • DO NOT wipe or reinstall affected machines
  • DO NOT reboot encrypted machines
  • DO NOT delete ransom notes or malware files
  • DO NOT connect USB drives or personal devices
  • DO NOT delay legal and insurance advice on possible notification duties

Do This Now

  • Unplug LAN cable + disable Wi-Fi on affected machines
  • Keep machines powered ON (preserves forensic state)
  • Call +60 17-355 5725 to confirm current response availability
  • Photograph ransom notes with a phone
  • Identify who has backup admin credentials
  • Gather list of recently opened attachments/links

Our 5-phase recovery framework

A structured response framework adapted to the affected systems, available evidence and agreed scope.

  1. Phase 1Initial response

    Isolation + Triage

    Network isolation, affected scope determination, threat actor identification, backup state verification.

  2. Phase 2Scope dependent

    Forensic Investigation

    Indicator of compromise analysis, initial access vector, lateral movement mapping, data exfiltration assessment.

  3. Phase 3Scope dependent

    Recovery + Rebuild

    Clean rebuild of affected systems, restore from verified backups, credential rotation, MFA enforcement.

  4. Phase 4After recovery

    Hardening

    Patch cadence, EDR deployment, email security tuning, immutable backups, network segmentation, policy updates.

  5. Phase 5Ongoing

    Regulatory + Insurance

    Technical incident timeline and remediation records for review by your legal, insurance and regulatory advisers.

Request a response engagement

For active incidents, call first to confirm availability. Use this form for scoped recovery, hardening or tabletop planning.

Get Your Free Quote

Fill in your details and we'll respond within 2 hours.

100% Secure2hr ResponseNo Obligation

Frequently asked questions

We're being attacked right now — what do we do first?

Disconnect affected machines from wired and wireless networks, avoid wiping or reinstalling them, preserve ransom notes and logs, and contact your incident-response and legal advisers. Call TechFix on +60 17-355 5725 to confirm current availability and scope an engagement.

How fast can you respond?

Response timing depends on current team availability, location, incident severity, access requirements and whether remote triage is safe. We confirm the response channel, earliest available start and any on-site requirements before an engagement is accepted.

Will I have to pay the ransom?

No outcome can be guaranteed. The assessment prioritises containment, evidence preservation, verified backups, clean rebuild options and available decryptors. Any ransom, sanctions, insurance or negotiation decision should be made with qualified legal, insurance and incident-response advisers.

What's included in the engagement?

A scoped engagement may cover isolation and triage, indicator and access-vector review, recovery planning, clean rebuilds or backup restoration, credential rotation, and post-incident hardening. Deliverables and timing are agreed after the initial assessment.

Do you work with cyber insurance carriers?

We can document the agreed technical work, observed indicators and recovery steps. Insurer, regulator, law-enforcement and chain-of-custody requirements must be confirmed with the relevant insurer, legal adviser or authority before work begins.

What does it cost?

Pricing is quoted after the initial scope review because endpoint count, affected systems, evidence requirements, travel, recovery options and specialist support materially change the work. No fixed incident price is advertised before that review.

What about PDPA breach notification?

Notification duties and deadlines depend on the incident and current Malaysian requirements. We can supply an incident timeline and technical remediation record, but the organisation should obtain qualified legal advice on regulator and data-subject notifications.

After recovery — what prevents this from happening again?

A post-incident scope can include MFA, endpoint protection, email-security review, patching, backup architecture, network segmentation and tabletop planning. Recommendations depend on the findings and are quoted separately where implementation is required.

Prevent the next attack

After recovery, scope monitoring, endpoint protection, alert handling and response procedures around your actual systems and risk requirements.

Emergency: 017-355 5725Explore Managed Security