International School Subang Jaya — 200+ Laptops Repaired Before New Semester
An international school in Subang Jaya needed 200+ Chromebooks and MacBooks repaired within 12 days before the new semester. TechFix deployed an onsite team, set up a triage and batch repair system, and returned 195 fully functional devices — a 98% success rate — with 3 days to spare.
The Transformation
Before & After Results
An international school in Subang Jaya completed their school year with 200+ student devices — a mix of Google Chromebooks and MacBook Air M1 units — showing a range of damage: cracked screens, dead batteries, broken keyboards, and liquid damage from year-long student use. With the new semester starting in 14 days, the IT department needed all devices assessed, triaged, and repaired on a tight deadline. Sending devices out to individual repair shops was not an option at this scale — they needed an onsite team.
200+ student devices with mixed damage after a full academic year
Cracked screens on 68 Chromebooks and 12 MacBooks
Battery health below 70% on 55 MacBook Air M1 units
14-day deadline before new semester — no buffer for delays
No onsite repair capacity — school IT team of 2 people
Sending to multiple repair shops would risk missed deadline
TechFix deployed a 4-technician onsite fleet repair team to the school's IT lab. Day 1 was dedicated entirely to device triage: every device was assessed, photographed, and classified into three priority tiers (critical, standard, cosmetic). A batch repair schedule was drawn up and shared with the IT manager daily. Repairs ran 8 AM to 6 PM across 10 working days. Chromebooks received screen replacements, battery swaps, and keyboard repairs. MacBook Air M1 units had batteries replaced, keyboards serviced, and liquid-damaged logic boards cleaned. Parts were pre-ordered in bulk, reducing per-device cost significantly.
195 of 200 devices fully repaired and returned — 98% success rate
All repaired screens tested with pixel-perfect verification
Battery health restored to 100% across all affected MacBooks
12-day total turnaround — 2 days ahead of semester deadline
5 devices with motherboard-level damage flagged for insurance claims
School IT team trained on early damage detection protocols
6-month warranty on all parts and labour
Repair Process
Step-by-Step Timeline
Onsite Assessment & Triage
4-technician team arrived Day 1 with full toolkits and diagnostic equipment. Each device photographed and assessed — screen condition, battery health via diagnostics, keyboard function, port integrity. Devices sorted into 3 priority tiers across 6 hours.
Bulk Parts Order
Based on triage data: 80 replacement screens ordered (Chromebook + MacBook), 60 MacBook batteries, 15 keyboard assemblies, and liquid damage cleaning kits. Bulk order delivered next morning via TechFix parts supplier network.
Chromebook Screen & Battery Repairs (Days 2–5)
Team split into two parallel workstreams: screen replacements and battery swaps. Assembly-line workflow — Tech 1 disassembly, Tech 2 component swap, Tech 3 reassembly and test. 20 devices per day across 4 days.
MacBook Air M1 Battery & Keyboard Repairs (Days 6–9)
MacBook Air M1 battery replacements and keyboard repairs ran in parallel. Liquid-damaged units sent through ultrasonic cleaning process. All units tested with full battery conditioning cycle post-repair.
Quality Assurance & Device Return
Day 10: All 195 repaired devices put through final QA checklist — screen, battery, keyboard, ports, speakers. Passed devices returned to IT storage room with repair tag and warranty card. 5 non-recoverable devices documented for insurance.
Handover & IT Team Training
Final day: handover session with school IT manager. Provided repair logs with serial numbers, warranty documentation, and a 30-minute training on identifying early signs of battery swelling and screen damage before they become critical.
Team Lead: Marcus Tan + 3 Technicians
Enterprise Fleet Repair Coordinator
Certifications
Specialties
"Every repair I complete is done with the same care and precision I'd want for my own device. Your trust is my responsibility."
— Team Lead: Marcus Tan + 3 Technicians
Ms. Priya Nair
International School, Subang Jaya
"We had 200+ broken student devices and 14 days to fix them before the new semester. Our IT team was completely overwhelmed. Marcus and his team arrived with a plan, set up shop in our IT lab, and just got it done. 195 devices back in working order, 2 days early. The triage system they used on Day 1 meant we always knew exactly where every device stood. This is the only way to handle a school fleet repair at this scale."
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