Healthcare Clinic IT Overhaul — 15 Devices Repaired, Secured & Compliant in 4 Days

Klinik Medicare Sri Ara in Petaling Jaya is a busy private clinic serving 120–150 patients daily. Their patient record system runs on a mixed device fleet: 6 Microsoft Surface Pro 9 tablets used by doctors at consult stations, 6 HP EliteBook 840 G9 laptops used by clinic administrators and nurses, and 3 Apple iPad Pro 12.9 units used for patient registration and check-in. Over six months, multiple devices had developed faults that were compounding into operational problems: 3 Surface Pro 9 units had cracked screens causing display glitches mid-consult, 2 HP EliteBooks had dead batteries that kept them tethered to power cables, 4 devices (2 Surface, 2 HP) were running Windows 10 without security patches due to an IT config error, and all 3 iPad Pros had severely degraded batteries losing charge within 3 hours. The clinic manager, Ms. Lim Siew Fen, flagged that the patient record system was going offline 3–4 times per week due to these device failures. Beyond the operational disruption, their medical compliance officer warned that the unpatched Windows devices were a PDPA (Personal Data Protection Act) compliance liability — any breach of patient data could result in penalties of up to RM 500,000.