British International School - 45 MacBook Fleet Emergency Repair
British International School KL faced mass MacBook battery swelling crisis before exam season. Emergency 3-day repair operation replaced 45 swollen batteries across MacBook Air and Pro units, ensuring zero disruption to student assessments.
The Transformation
Before & After Results
School IT admin discovered 45 out of 120 MacBook devices with swollen batteries during routine inspection 1 week before IB exam season. Batteries expanding, pressing against trackpads causing click issues. Safety hazard with potential fire risk. Needed emergency repair before students begin intensive exam revision using devices.
45 MacBooks with swollen batteries discovered 1 week before IB exams
Trackpads physically lifted 2-3mm making devices unusable
Safety hazard - potential battery fire risk in classroom environment
Students needed devices for online research and typed assignments
Apple quoted RM 67,550 (RM 1,501 × 45) + 3-week turnaround per device
Coordinated emergency repair operation: deployed 3-technician team to school campus, set up temporary repair station in IT lab, replaced all 45 swollen batteries with high-quality cells in 3-day sprint, implemented battery health monitoring system for remaining fleet.
All 45 MacBooks repaired with new batteries in 3-day sprint
Zero classroom disruption - repairs done after school hours
Battery health restored to 100% across entire affected fleet
Implemented ongoing battery monitoring system (alerts at 80% health)
School saved RM 40,000+ vs Apple Authorized Service Provider rates
Repair Process
Step-by-Step Timeline
Emergency Fleet Assessment
School IT admin contacted us with urgent situation. Visited campus same day. Inspected all 120 MacBooks using battery health diagnostics tool. Identified 45 units with batteries at 150%+ design capacity (swollen). Prioritized 20 most critical units for Day 1.
Repair Operation Planning
Coordinated with school administration for after-hours access (4PM-11PM). Assembled 3-technician rapid response team. Ordered 50 high-quality MacBook batteries (45 needed + 5 spare). Set up temporary repair station in IT lab with proper ESD protection.
Day 1: 20 MacBook Air M1 Battery Replacements
Team arrived 4PM with equipment. Set up assembly line process: Tech 1 (disassembly), Tech 2 (battery replacement), Tech 3 (testing & reassembly). Completed 20 MacBook Air M1 units. Average 25 minutes per device with parallel workflow.
Day 2: 20 MacBook Pro 13" M1 Battery Replacements
Continued operations. MacBook Pro units more complex (additional adhesive). Completed 20 units. Encountered 3 units with corroded battery connectors - micro-soldered new connectors. All devices tested with full charge cycle.
Day 3: Final 5 Units + Quality Assurance
Completed remaining 5 MacBook Pros. Performed comprehensive QA on all 45 repaired devices: battery health check (all showing 100%), trackpad click test, charge/discharge cycle test. Created detailed repair log with serial numbers for school records.
Battery Health Monitoring System Setup
Installed battery health monitoring app (CoconutBattery) on all 120 school MacBooks. Configured automated alerts to IT admin when any device battery health drops below 80%. Trained IT staff on using monitoring dashboard.
Fleet Maintenance Training
Conducted 1-hour training session for school IT team on identifying early battery swelling signs, proper charging practices to extend battery life, and when to contact TechFix for preventive maintenance.
Documentation & Handover
Provided school with comprehensive repair documentation: serial number log of all 45 repaired devices, 6-month warranty certificates, battery health baseline report, maintenance schedule recommendation (6-month check-ups).
Team Lead: Raymond Loh + 2 Technicians
Enterprise IT Fleet Manager
Certifications
Specialties
"Every repair I complete is done with the same care and precision I'd want for my own device. Your trust is my responsibility."
— Team Lead: Raymond Loh + 2 Technicians
Mr. David Foster
British International School, Kuala Lumpur
"We discovered 45 MacBooks with swollen batteries just one week before IB exams. Panic doesn't describe it. Apple wanted 3 weeks PER device and RM 67,550 total. Raymond's team set up a repair operation in our IT lab and fixed all 45 MacBooks in 3 days after school hours - zero impact on students. They saved us RM 40,000 AND our exam season. The battery monitoring system they set up is brilliant. Absolutely professional service for educational institutions."
More Success Stories
Explore Similar Repairs