Should you repair or replace your phone in Malaysia? Use our decision framework, 50% rule, and cost comparison tables to make the right call — and avoid wasting money.
Repair vs Replace Your Phone: Making the Smart Decision in Malaysia
Your phone screen just cracked. Or the battery barely lasts half a day. Or it took an unexpected swim. Now you're staring at the repair quote and wondering: is it worth fixing, or should I just buy a new phone?
This guide gives you a clear, practical framework for making that decision — with real Malaysian RM prices and honest advice.
The 50% Rule: Your Starting Point
The most widely used heuristic in the repair industry is the 50% Rule:
If the repair cost exceeds 50% of what the phone is worth today (not what you paid for it), seriously consider replacing it.
This isn't a hard rule, but it's a reliable starting point. Here's how to apply it:
- Check your phone's current resale value on Mudah, Carousell, or eBay Malaysia
- Get a repair quote (free at TechFix)
- Divide repair cost by resale value
- If the result is over 0.5 (50%), replacement becomes worth considering
Example: Your iPhone 12 has a cracked screen. Resale value: RM 900. Screen repair: RM 350.
- RM 350 / RM 900 = 0.39 → Under 50% → Repair makes financial sense.
Example: Same iPhone 12, but the motherboard failed. Repair: RM 650.
- RM 650 / RM 900 = 0.72 → Over 50% → Consider replacing.
Decision Matrix: Repair vs Replace by Phone Age and Issue
| Phone Age | Cracked Screen | Dead Battery | Water Damage | Motherboard |
|---|---|---|---|---|
| Under 1 year | Always repair | Always repair | Repair (if <RM 250) | Repair |
| 1–2 years | Repair | Repair | Repair (assess first) | Evaluate cost |
| 2–3 years | Repair | Repair | Evaluate | Replace if >40% value |
| 3–4 years | Evaluate | Repair | Replace (usually) | Replace |
| 4+ years | Replace if >50% | Evaluate | Replace | Replace |
When to ALWAYS Repair Your Phone
These situations almost always make financial and practical sense to repair:
1. Cracked Screen on a Phone Under 2 Years Old
A phone under 2 years old is still performing at full capacity. Replacing it over a cracked screen wastes RM 1,500–RM 4,000. Screen repair costs RM 150–RM 650 depending on model.
2. Battery Degradation (Any Phone Under 3 Years Old)
If your battery health has dropped below 80% and the phone is otherwise fine, a new battery (RM 120–RM 280) adds 1–2 more years of life. This is the highest ROI repair in mobile.
3. Charging Port Failure
A charging port repair typically costs RM 100–RM 200. It's a straightforward fix that gives your working phone back full functionality.
4. Camera Glass Crack (Not Sensor Damage)
Camera glass replacement is cosmetic — RM 80–RM 150. If the camera itself still works, this is a no-brainer repair.
When to Seriously Consider Replacing
1. Water Damage on a Phone Over 3 Years Old
Water damage causes corrosion that spreads over time, even after initial repair. On an older phone, you're likely to face repeated issues. Unless it's a high-value phone (flagship model), replacement is often smarter.
2. Multiple Issues Simultaneously
One cracked screen is a repair. A cracked screen + dead battery + failing speaker = a phone at end of life. When multiple components fail around the same time, more failures follow.
3. Repair Cost Exceeds 60–70% of Phone Value
Even if you emotionally want to keep the phone, paying RM 700 to repair a phone worth RM 800 makes little financial sense.
4. Phone Is No Longer Receiving Software Updates
Android phones typically receive 3–4 years of updates; iPhones get 5–6 years. A phone without security updates is a cybersecurity risk, especially for mobile banking (a major concern in Malaysia).
Cost Comparison: Repair vs New Phone by Model
iPhone Models — Repair vs Replace
| Model | Screen Repair | Battery Repair | New Price (Malaysia) | Refurbished Price |
|---|---|---|---|---|
| iPhone 13 | RM 380 | RM 220 | RM 3,199 | RM 1,400–RM 1,800 |
| iPhone 14 | RM 420 | RM 250 | RM 3,599 | RM 1,800–RM 2,200 |
| iPhone 15 | RM 480 | RM 280 | RM 3,999 | RM 2,400–RM 2,800 |
| iPhone 15 Pro | RM 580 | RM 300 | RM 5,199 | RM 3,200–RM 3,800 |
| iPhone 16 | RM 520 | RM 300 | RM 4,199 | RM 3,200–RM 3,600 |
Verdict for iPhones: Given Apple's long software support (iOS updates until 5–6 years), repairing makes sense for most issues. An iPhone 13 screen repair at RM 380 vs a new phone at RM 3,199 is a clear win for repair.
Android Flagship Models
| Model | Screen Repair | Battery Repair | New Price (Malaysia) | Decision at 2 Years |
|---|---|---|---|---|
| Samsung S24 | RM 480 | RM 250 | RM 3,799 | Repair |
| Samsung S24 Ultra | RM 680 | RM 300 | RM 5,799 | Repair |
| Samsung A55 | RM 320 | RM 180 | RM 1,799 | Evaluate |
| Xiaomi 14T | RM 350 | RM 200 | RM 2,099 | Repair |
| OPPO Reno 12 | RM 300 | RM 180 | RM 1,899 | Repair |
Mid-Range Android (Under RM 1,500)
At this price range, repair decisions need more careful evaluation:
| Phone Value | Screen Damage | Battery Only | Both Issues |
|---|---|---|---|
| RM 600–RM 900 | Repair if < RM 200 | Repair | Evaluate carefully |
| RM 900–RM 1,200 | Repair if < RM 300 | Always repair | Repair if < RM 400 |
| RM 1,200–RM 1,500 | Repair if < RM 400 | Always repair | Repair if < RM 500 |
The Environmental Case for Repairing
Malaysia generates over 350,000 tonnes of e-waste annually, making it one of Southeast Asia's largest contributors to electronic waste. Smartphones are a major component — most are discarded before they stop working.
Extending your phone's life by just 1–2 years through repair:
- Prevents one smartphone from entering the waste stream
- Avoids the carbon cost of manufacturing a new device (~70kg CO₂ equivalent)
- Reduces demand for rare earth mining (cobalt, lithium, tantalum)
The greenest phone is the one you already own.
The "Still Unsure?" Checklist
Before deciding, answer these questions:
- Is the phone under 3 years old? (Yes → lean toward repair)
- Is this a single isolated issue? (Yes → repair)
- Is the phone still receiving software updates? (Yes → repair)
- Is the repair cost under 50% of current market value? (Yes → repair)
- Are you happy with the phone's performance otherwise? (Yes → repair)
If you answered Yes to 3 or more, repair is almost certainly the right call.
Book a free diagnosis at TechFix — we'll assess your phone and give you an honest recommendation, even if that recommendation is to replace it.
Frequently Asked Questions
Is it worth repairing a phone with a cracked back glass? Back glass repair in Malaysia ranges from RM 120–RM 350. If it's only cosmetic and the phone functions normally, it's worth fixing — especially for newer flagship phones. For budget phones, a case is often a better investment.
Does phone repair affect the warranty? In Malaysia, most manufacturer warranties are voided by third-party repairs. However, most phones over 1 year old are already out of warranty. TechFix provides its own 90-day repair warranty as a replacement.
How long does phone repair take at TechFix? Most common repairs — screen replacement, battery, charging port — are completed in 45–90 minutes. We offer walk-in same-day service at Sunway Geo.
Can I trade in my broken phone instead of repairing it? Yes, but expect a significantly lower trade-in value. A broken iPhone 14 might fetch RM 400–RM 600 in trade, versus RM 1,800–RM 2,200 if repaired and sold privately. Repairing first and selling almost always nets more.
Book a Free Phone Diagnosis
Not sure what's wrong or whether it's worth fixing? Bring your phone in for a free assessment.
- iPhone Repair Malaysia — All models, same-day service
- iPhone Screen Replacement — OEM quality screens
- Book Online — Skip the queue
Walk-in: Sunway Geo Avenue, G-06-28, Block G WhatsApp: 017-355 5725